IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Member Service Representative

Company: University of Iowa Community Credit Union
Location: Iowa City
Posted on: September 9, 2019

Job Description:

GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion. If you've got a passion for service and are willing to learn, we will train you! No degree required. As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details:Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.Pay range for this hourly position is $12.45 - $18.68 with a monthly incentive opportunity and a progressive benefits package. Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

  • Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
  • Promotes and implements the values of the branch. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others.The MUST philosophy:--- Make eye contact;--- Use their name or acknowledge their presence;--- Smile!--- Thank them for their business.
  • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  • Demonstrates a positive member service (internal and external) focus at all times.
  • Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
  • Makes weekly outbound service calls to members.
  • Answers member questions or refer members to appropriate departments or supervisors.
  • Assists with member account discrepancies, statement problems, and complaints.
  • Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
  • Maintains a satisfactory balancing record.
  • Educates members and staff of the features and benefits of all of our products and services.
  • Refers products and services that benefit members in an effort to achieve team goals.
  • Provides assistance in training new employees.
  • Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
  • Operates drive-up equipment such as tubes, drawer, and microphone.
  • Operates imaging equipment and balance outgoing image files on a daily basis.
  • Processes mail and night deposit transactions.
  • Completes all forms including: negotiable instrument logs, vault cash advances/turn-ins, direct deposit, payroll deduction, and member check orders.
  • Participates in all day-end closing procedures. Secure and balance cash drawer/key and all negotiable instruments, clean the MSR area and turn off all equipment (computers, copier, adding machines, lights).
  • Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.
  • Administrative Duties and Responsibilities:a. Attend to phones in MSR area and answer basic membership calls;b. Perform clerical work such as filing;c. Maintain professional correspondence with members;d. Maintain and update member information on the computer system, such as address, phone number, and employment information.
  • MSRs may also be responsible for the following duties, as assigned:
  • Acts as a leader; assist other MSRs as a mentor and role model.
  • Assists MSRs with daily work including balancing and reconciliation of offages.
  • Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that sufficient, but not excessive, funds are on hand at all times.
  • Ensures the completion of day-end procedures including securing the vault, daily cash letter, and distribution of work to appropriate Credit Union personnel and departments.
  • Assists in security procedures. Has access to and is accountable for office keys and combinations.
  • Balances, maintains, and corrects the coin machine. Prepares and tags coin bag deposits and post to the appropriate GLs.
  • Interpersonal skills to represent the Credit Union in a positive way during member contact.
  • High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
  • Thorough knowledge of deposit products and regulations.
  • Accuracy in the handling of cash, recording daily transactions, and attention to detail.
  • Good oral communication skills and the ability to produce written communication.
  • Ability to follow oral and written instructions.
  • Good telephone manners and techniques.
  • Ability to use and understand written material.
  • Ability to work with minimal direction and exercise sound judgment.
  • Ability to perform basic math calculations.
  • Member account problem-solving skills.
  • Proficiency with related computer applications, spreadsheets, word processing, and database applications.
  • Ability to develop and maintain effective working relationships with co-workers.
  • High school diploma or the equivalent (i.e. GED).
  • Cash handling, sales, and customer service experience desired.
  • Must be bondable.
  • Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
  • Conduct yourself in a professional manner at all times.Reports to the Vice President/Branch Sales and Service Managers as assigned.This position is not responsible for supervision of other employees.GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

Keywords: University of Iowa Community Credit Union, Iowa City , Member Service Representative, Sales , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Real Estate Agent - Flexible Work Schedule
Description: br Job DescriptionA Real Estate Agent is an integral part of a real estate transaction. They represent their clients by getting to know their preferences, representing them during negotiations, and (more...)
Company: Ruhl & Ruhl Realtors
Location: Iowa City
Posted on: 09/24/2019

Real Estate Salesperson
Description: br Job DescriptionWe are actively looking for a Real Estate Salesperson to join our growing team. This is an ideal job for a skilled salesperson who wants to hone their sale's skills and earn the right (more...)
Company: Ruhl & Ruhl Realtors
Location: Cedar Rapids
Posted on: 09/24/2019

Real Estate Agent (Quick Interview Process)
Description: br Job DescriptionReal Estate is one of the most exciting industries to work in right now. We are looking for bright, dynamic, and creative Real Estate Agents to join our team. The process of selling (more...)
Company: Ruhl & Ruhl Realtors
Location: Moline
Posted on: 09/24/2019


Licensed Medicare Insurance Agent - Total work freedom, in-AEP commission
Description: Medicare Insurance Agent - Industry-best comp plan, total work freedom br br Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted Medicare plans (more...)
Company: Assurance Wireless
Location: Davenport
Posted on: 09/24/2019

Licensed Medicare Insurance Agent - $1000 starting bonus, inbound leads
Description: Medicare Insurance Agent - Industry-best comp plan, total work freedom br br Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted Medicare plans (more...)
Company: Assurance Wireless
Location: Cedar Rapids
Posted on: 09/23/2019

Real Estate Listing Agent
Description: br Job DescriptionReal Estate Listing Agents not only list and manage housing sales, they also network and coordinate with buyers and sellers. Due to the personal nature of Real Estate Listing, a Real (more...)
Company: Ruhl & Ruhl Realtors
Location: Moline
Posted on: 09/24/2019

Acquistion Agent
Description: ProSource Technologies, an industry leader in Right of Way and Relocation Consulting is in need of an Acquisition Agent in our Cedar Rapids, IA office. This is a full time position
Company: ProSource Technologies
Location: Cedar Rapids
Posted on: 09/23/2019

Real Estate Outside Sales Professional
Description: br Job DescriptionA Real Estate Outside Sales Professional is a real estate agent who manages all aspects of a home purchase and sale. Buying or selling a home can be a daunting process for clients, (more...)
Company: Ruhl & Ruhl Realtors
Location: Davenport
Posted on: 09/24/2019

Store Sales Associate PT
Description: PPG Sales Associate Job Posting PPG: We protect and beautify the world. At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than (more...)
Company: PPG
Location: Dubuque
Posted on: 09/24/2019

Licensed Medicare Insurance Agent - Work from the Assurance platform
Description: Medicare Insurance Agent - Industry-best comp plan, total work freedom br br Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted Medicare plans (more...)
Company: Assurance Wireless
Location: Cedar Rapids
Posted on: 09/23/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds