Member Service Representative
Company: University of Iowa Community Credit Union
Location: Iowa City
Posted on: August 11, 2019
GreenState Credit Union Member Service Representative US-IA-Iowa
City Job ID: 2019-2137 Type: Regular Full-Time of Openings: 1
Category: Retail Overview GreenState is now taking applications for
the Member Service Representative role. Ideal candidates will be
friendly, patient, and conscientious team players who will
constantly strive to do accurate work. GreenState will value your
loyalty, attention to detail, cooperative attitude, and ability to
do their job well, time and time again. Service starts with this
key role and as an MSR, you are our service champion. If you've got
a passion for service and are willing to learn, we will train you
No degree required. As an MSR you will work in tandem with other
branch staff to deliver outstanding service to our members and
proactively promote our superior credit union products on a daily
basis. Come be a part of our team and be rewarded for your high
quality work GreenState is proud to offer a Bilingual Pay Program
for qualifying applicants. Position details: Monday through Friday
from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am -
Noon. Pay range for this hourly position is $12.45 - $18.68 with a
monthly incentive opportunity and a progressive benefits package.
Responsibilities Performs essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change: Adheres to the Credit Union's
core values and Service Standards in carrying out GreenState's
mission and vision. Promotes and implements the values of the
branch. The qualified candidate will be member focused, show
excellence and accuracy in all of their work, demonstrate
integrity, share one vision through team work, continually look for
improvement, openly mentor others and respect others. The MUST
philosophy: --- Make eye contact; --- Use their name or acknowledge
their presence; --- Smile --- Thank them for their business.
Demonstrates teamwork in all interactions with coworkers and in the
completion of all duties and responsibilities. Demonstrates a
positive member service (internal and external) focus at all times.
Ensures confidentiality of member account records and account
information. Request identification whenever necessary and provide
account information to only those members listed as primary or
joint owners. Makes weekly outbound service calls to members.
Answers member questions or refer members to appropriate
departments or supervisors. Assists with member account
discrepancies, statement problems, and complaints. Performs member
transactions including; deposits, withdrawals, transfers, check
cashing, loan payments, credit card payments, cash advances, bond
redemptions, disbursement of official checks, sale of money orders,
cashier checks, savings bonds, and promotional sales materials.
Maintains a satisfactory balancing record. Educates members and
staff of the features and benefits of all of our products and
services. Refers products and services that benefit members in an
effort to achieve team goals. Provides assistance in training new
employees. Accepts and examines checks for endorsements and
negotiability. Determine availability of funds based on regulations
and policy. Place holds on accounts for uncollected funds when
necessary, provide member with the proper documentation. Operates
drive-up equipment such as tubes, drawer, and microphone. Operates
imaging equipment and balance outgoing image files on a daily
basis. Processes mail and night deposit transactions. Completes all
forms including: negotiable instrument logs, vault cash
advances/turn-ins, direct deposit, payroll deduction, and member
check orders. Participates in all day-end closing procedures.
Secure and balance cash drawer/key and all negotiable instruments,
clean the MSR area and turn off all equipment (computers, copier,
adding machines, lights). Plays a vital role in enriching the
community by participating in community service organizations
and/or Credit Union sponsored events on an annual basis.
Administrative Duties and Responsibilities: a. Attend to phones in
MSR area and answer basic membership calls; b. Perform clerical
work such as filing; c. Maintain professional correspondence with
members; d. Maintain and update member information on the computer
system, such as address, phone number, and employment information.
MSRs may also be responsible for the following duties, as assigned:
Acts as a leader; assist other MSRs as a mentor and role model.
Assists MSRs with daily work including balancing and reconciliation
of offages. Monitors and manage the vault including cash
disbursements, balancing, and end of day lock-up. Ensure that
sufficient, but not excessive, funds are on hand at all times.
Ensures the completion of day-end procedures including securing the
vault, daily cash letter, and distribution of work to appropriate
Credit Union personnel and departments. Assists in security
procedures. Has access to and is accountable for office keys and
combinations. Balances, maintains, and corrects the coin machine.
Prepares and tags coin bag deposits and post to the appropriate
GLs. Qualifications Interpersonal skills to represent the Credit
Union in a positive way during member contact. High energy with the
ability to approach individuals to engage in conversation, build
rapport, establish and maintain member loyalty. Thorough knowledge
of deposit products and regulations. Accuracy in the handling of
cash, recording daily transactions, and attention to detail. Good
oral communication skills and the ability to produce written
communication. Ability to follow oral and written instructions.
Good telephone manners and techniques. Ability to use and
understand written material. Ability to work with minimal direction
and exercise sound judgment. Ability to perform basic math
calculations. Member account problem-solving skills. Proficiency
with related computer applications, spreadsheets, word processing,
and database applications. Ability to develop and maintain
effective working relationships with co-workers. High school
diploma or the equivalent (i.e. GED). Cash handling, sales, and
customer service experience desired. Must be bondable. Reports to
work punctually, works all scheduled hours, and works overtime as
necessitated by business demand. Conduct yourself in a professional
manner at all times. Reporting Relationship Reports to the Vice
President/Branch Sales and Service Managers as assigned.
Supervisory Responsibilities This position is not responsible for
supervision of other employees. Equal Opportunity Employment
Statement GreenState Credit Union is an EEO/AA Employer.
M/F/Veteran/Disability. We strongly encourage minorities, veterans,
and individuals with disabilities to apply for openings with the
credit union. Apply Here PI112225008
Keywords: University of Iowa Community Credit Union, Iowa City , Member Service Representative, Sales , Iowa City, Iowa
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