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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling

Company: Hiring Companies
Location: Iowa City
Posted on: January 13, 2019

Job Description:

ID 2018-2525Job Locations Iowa City, IAJob Post Information* : Posted Date 2018-12-07Department Customer Service Representative (CSR)Type Part-Time and Full-TimeSchedule Flexible Day, Evening & Weekend Shifts - M-F, SWage Description Up to $13.50/hr.* - Language Bonus - Base + Bonus - Full BenefitsBonus WeeklyEducation High School Diploma/GEDPOSITION OVERVIEW

Our growing team needs Bilingual Customer Service Representatives to improve the customers' experience and support the sales process. Learn the latest customer service techniques and technology, efficiently answering inbound calls and resolving customer inquiries. Represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding organization.

Fluent Spanish and English is required. Full-Time and Part-Time. Iowa City, IA 52240.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIF E?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Both full-time and part-time shifts are available for this position. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES

WHAT DOES A BILINGUAL CUSTOMER SERVICE REPRESENTATIVE DO?

Improve customer satisfaction and quickly resolve Spanish speaking residential and business customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. As a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners.

Our entry-level Bilingual Customer Service Representatives are responsible for the following:

  • Provide resolutions and support customers based on their needs
  • Improve customer service and product knowledge daily
  • Appropriately escalate customer dissatisfaction with managers
  • Become a brand ambassador, professionally representing clients
  • Resolve initial interactions with effective call handling
  • Learn our technology and systems, recording interactions

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT?

    Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

    Other Bilingual Customer Service Representative Qualifications Include:
    • Fluent in both Spanish and English
    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of age
      Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

      COMPENSATION DETAILS

      WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

      At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

      Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.

      All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

      Total Rewards Breakdown Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision) Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code Relocation Potential

      ABOUT US

      MASS MARKETS

      Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

      Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

      ABOUT MCI

      MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

      Keywords: Hiring Companies, Iowa City , BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling, Sales , Iowa City, Iowa

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