Part Time Member Service Representative
Company: GreenState Credit Union
Location: Iowa City
Posted on: May 22, 2023
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Job Description:
GreenState Credit UnionPart Time Member Service
RepresentativeUS-IA-Iowa CityJob ID: 2023-3402Type: Regular
Part-Time# of Openings: 1Category: RetailGreenState Credit
UnionOverviewThe primary duties/responsibilities of the Member
Service Representative (MSR) include quality, responsive, and
professional member service to all members and staff of GreenState
in daily transactions and inquiries. Provides information and/or
answers to questions regarding transactions and all Credit Union
products and services. This position is the front line to our
members and the face of the credit union. Service starts with this
key role and they are our service champions. Pay range for this
hourly position is $17.39 - $20.33.ResponsibilitiesPerforms
essential duties and responsibilities in the following areas which
may include, but are not limited to those listed and are subject to
change: Adheres to the Credit Union's core values and Service
Standards in carrying out GreenState's mission and vision.Promotes
and implements the values of the branch. The qualified candidate
will be member focused, show excellence and accuracy in all of
their work, demonstrate integrity, share one vision through team
work, continually look for improvement, openly mentor others and
respect others.The MUST philosophy:--- Make eye contact;--- Use
their name or acknowledge their presence;--- Smile!--- Thank them
for their business.Demonstrates teamwork in all interactions with
coworkers and in the completion of all duties and
responsibilities.Demonstrates a positive member service (internal
and external) focus at all times.Ensures confidentiality of member
account records and account information. Request identification
whenever necessary and provide account information to only those
members listed as primary or joint owners.Answers member questions
or refer members to appropriate departments or supervisors.Assists
with member account discrepancies, statement problems, and
complaints.Performs member transactions including; deposits,
withdrawals, transfers, check cashing, loan payments, credit card
payments, cash advances, bond redemptions, disbursement of official
checks, sale of money orders, cashier checks, savings bonds, and
promotional sales materials.Maintains a satisfactory balancing
record. Educates members and staff of the features and benefits of
all of our products and services.Refers products and services that
benefit members in an effort to achieve team goals.Provides
assistance in training new employees.Accepts and examines checks
for endorsements and negotiability. Determine availability of funds
based on regulations and policy. Place holds on accounts for
uncollected funds when necessary, provide member with the proper
documentation.Operates drive-up equipment such as tubes, drawer,
and microphone.Operates imaging equipment and balance outgoing
image files on a daily basis.Processes mail and night deposit
transactions.Completes all forms including: negotiable instrument
logs, vault cash advances/turn-ins, direct deposit, payroll
deduction, and member check orders.Participates in all day-end
closing procedures. Secure and balance cash drawer/key and all
negotiable instruments, clean the MSR area and turn off all
equipment (computers, copier, adding machines, lights).Plays a
vital role in enriching the community by participating in community
service organizations and/or Credit Union sponsored events on an
annual basis.Administrative Duties and Responsibilities:a. Attend
to phones in MSR area and answer basic membership calls;b. Perform
clerical work such as filing;c. Maintain professional
correspondence with members;d. Maintain and update member
information on the computer system, such as address, phone number,
and employment information.MSRs may also be responsible for the
following duties, as assigned:Acts as a leader; assist other MSRs
as a mentor and role model.Assists SRs with daily work including
balancing and reconciliation of offages.Monitors and manage the
vault including cash disbursements, balancing, and end of day
lock-up. Ensure that sufficient, but not excessive, funds are on
hand at all times.Ensures the completion of day-end procedures
including securing the vault, daily cash letter, and distribution
of work to appropriate Credit Union personnel and
departments.Assists in security procedures. Has access to and is
accountable for office keys and combinations.Balances, maintains,
and corrects the coin machine. Prepares and tags coin bag deposits
and post to the appropriate GLs.QualificationsInterpersonal skills
to represent the Credit Union in a positive way during member
contact.High energy with the ability to approach individuals to
engage in conversation, build rapport, establish and maintain
member loyalty.Thorough knowledge of deposit products and
regulations.Accuracy in the handling of cash, recording daily
transactions, and attention to detail.Good oral communication
skills and the ability to produce written communication.Ability to
follow oral and written instructions.Good telephone manners and
techniques.Ability to use and understand written material.Ability
to work with minimal direction and exercise sound judgment.Ability
to perform basic math calculations.Member account problem-solving
skills.Proficiency with related computer applications,
spreadsheets, word processing, and database applications.Ability to
develop and maintain effective working relationships with
co-workers.High school diploma or the equivalent (i.e. GED).Cash
handling, sales, and customer service experience desired.Must be
bondable.Reports to work punctually, works all scheduled hours, and
works overtime as necessitated by business demand.Conduct yourself
in a professional manner at all times.Must be available to work
every Friday and Saturday. Additional hours will vary by branch.
Reporting RelationshipReports to the Vice President / Branch
Manager as assigned. Supervisory ResponsibilitiesThis position is
not responsible for the supervision of other employees. Equal
Opportunity Employment StatementGreenState Credit Union is an
EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage
minorities, veterans, and individuals with disabilities to apply
for openings with the credit union.
#ID
PI217236218
Keywords: GreenState Credit Union, Iowa City , Part Time Member Service Representative, Sales , Iowa City, Iowa
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