Telephone Sales Agent (Hiring Immediately)
Company: MCI Careers
Location: Iowa City
Posted on: August 3, 2022
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Job Description:
SALARY: $15.00 / hour POSITION OVERVIEW:
TELEPHONE SALES AGENT
We are looking for sales agents to support consumer and business
outbound sales programs for commercial clients. In this role, you
will make outbound calls to prospects and customers, acquire new
customers, upsell existing ones, and provide customer information
on client products and services.
This position offers a competitive base wage and lucrative sales
commissions and contest incentives.
This is an excellent opportunity for you to start your career, and
with our industry-leading training, you are sure to succeed. We
offer many advancement opportunities, including Supervisor,
Trainer, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full
application on our company careers page, including screening
questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and
customer sales interactions. This role requires you to interact
with hundreds of customers each week across the country to resolve
support issues, sell new products and services, and ensure a
best-in-class customer experience. In addition to being the best in
the business when it comes to customer interactions, you will need
to be confident, fully engaged, a team player, and dedicated to
bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and
professional manner
Listen to customers, understand their needs, and resolve customer
issues
Research systems to find missing information as applicable;
coordinate with other departments to resolve issues as
applicable
Follow the processes of the Client program and perform all tasks in
a courteous and professional manner
Utilize systems and technology to complete account management
tasks
Accurately document and process customer claims in appropriate
systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer
questions
Comply with requirements surrounding confidential information and
personal information
Appropriately escalate customer issues with the managerial team
Escalate customer issues to the appropriate staff and managerial
for resolution as needed
Ensure first call resolution through problems solving and effective
call handling
Attend meetings and training and review all new training material
to stay up-to-date on changes to program knowledge, systems, and
processes
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you
gain in training into customer wins. Representatives make a
difference to customers and the company, providing over-the-phone
customer service, sales, and technical support. We provide all new
employees with world-class training, so all positive, driven, and
confident applicants are encouraged to apply. Ideal candidates for
this position are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of
20Mbps+)
Excellent organizational, written, and oral communication
skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of
operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word,
Outlook)
Familiarity with computer and Windows PC applications and the
ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and
punctuality
The ability to evaluate, troubleshoot, and follow-up on customer
issues
An aptitude for conflict resolution, problem solving and
negotiation
Must be customer service oriented (empathetic, responsive, patient,
and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and
ambiguity are prevalent
Excellent interpersonal skills and the ability to build
relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support,
inside sales, back-office, chat, or administrative support in a
contact center environment
Work at home experience
State or Federal work experience
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV s, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, .
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa s Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time..... click apply for full job
details
Keywords: MCI Careers, Iowa City , Telephone Sales Agent (Hiring Immediately), Sales , Iowa City, Iowa
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