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Customer Sales & Service Representative I, Front Counter (Non-Retail)

Company: Mediacom Communications Corporation
Location: Iowa City
Posted on: March 27, 2020

Job Description:

GENERAL RESPONSIBILITIES:Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.SPECIFIC RESPONSIBILITIES:* Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.* Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.* Troubleshoot basic service issues and schedule on site service calls when necessary.* Receive and process customer payments, balance cash drawer, and post customer adjustments.* Issue and receive equipment from customers.* Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.* Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.* Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.* Regular Attendance required.* Perform other duties as directed or required by your supervisor.* Other duties as assigned.EXPERIENCE/SKILLS:* High school diploma or GED required; Associates degree preferred.* Required - 1-3 years' experience in retail and/or consumer sales.* Preferred - 3 plus years' customer service & cash handling/reconciliation experience.* Exceptional relationship-building skills.* Excellent communication skills.* Ability to multi-task and prioritize in a fast-paced environment.* Effective cash handling skills.* Valid driver's license and satisfactory driver record may be required for some locations.* Must demonstrate intermediate to advanced PC skills.* Sales ability and willingness to meet sales goals.* Able to stand for long periods.* Occasional travel to other sites within the region.* Ability to work evenings, weekends and holidays and overtime as needed.Keywords: Front Counter, Customer Service, Sales

Keywords: Mediacom Communications Corporation, Iowa City , Customer Sales & Service Representative I, Front Counter (Non-Retail), Sales , Iowa City, Iowa

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