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TELEPHONE SALES REPRESENTATIVE --- Full-Time

Company: Mass Markets
Location: Iowa City
Posted on: March 26, 2020

Job Description:

POSITION OVERVIEWOur growing team needs full-time Telephone Sales Representatives to improve customer satisfaction and increase sales volume. Develop relationships with our partners? clients as you provide solutions, answering inbound or making outbound calls. As a customer service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a sales career or perfect your skills at a rapidly expanding organization.? ?This position is located in Iowa City, IA 52240.?SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?Mass Markets offers a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. Apply sooner rather than later, the best shifts go quick.?POSITION RESPONSIBILITIESWHAT DOES A TELEPHONE SALES REPRESENTATIVE DO??Understand customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become an expert on products/services, technology, and business process, practicing your skillsets with every interaction. As an ambassador to our partners brands, you will represent some of the world?s largest, most recognizable brands. Improve customer satisfaction, interacting with hundreds of customers every week. Your primary responsibility is to develop your abilities and grow with our team. ?Our entry-level Telephone Sales Representatives are responsible for the following tasks:

  • Communicate effective solutions to a variety of customer needs
  • Expand product knowledge, continuously growing skillsets
  • Create and build relationships, representing partners? interests
  • Improve sales process working with managerial team
  • Manage accounts professionally, utilizing technology/strategy
  • Increase customer satisfaction and drive sales growth?CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?Mass Markets provides all new employees with paid, world-class training.? Qualified candidates will be willing to learn new products, processes, and technology.? Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always.? Experience in customer care, sales, or phone-based roles is a plus but not required.??Other full-time Telephone Sales Representatives Qualifications Include:
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Effective communication skills
    • Problem-solving and analytical ability
    • Highly reliable
    • Minimum 18 years of agePrevious experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.?COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.?Employees earn generous paid time off as well as paid holiday?s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV?s, trips, tickets, and even cars.?All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ?Total Rewards BreakdownCompetitive Starting Compensation? Weekly Bonus Opportunity? Daily Contest PayoutsWeekly Pay Cycles? Paid Time-Off? Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From? Growing Company with Fortune 50 Clients? Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition? Company Debit Card (With Daily Cash Uploads)? Paid HolidaysRetirement IRA Options? Guaranteed Issue Term Life Insurance? Whole Life Insurance Investment OptionsRegular Raises and Career Progression? Flexible Scheduling Options? Employee Development and Advancement ProgramsEmployee Discount Program? Fun, Engaging Work Environment? Cash and Prize IncentivesModern Work Environment? Casual Dress Code? Relocation Potential?ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.?Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,?creed, religion,?sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental?disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.?ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.?

Keywords: Mass Markets, Iowa City , TELEPHONE SALES REPRESENTATIVE --- Full-Time, Sales , Iowa City, Iowa

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