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CUSTOMER SERVICE REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: Iowa City
Posted on: March 25, 2020

Job Description:

CUSTOMER SERVICE PROFESSIONALStart a career and grow with our growing team! We need Customer Service Representatives to improve the customers experience and support the sales process. Learn the latest customer service techniques and technology, efficiently answering inbound calls and resolving customer inquiries. Represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.POSITION RESPONSIBILITIESWHAT DOES A CUSTOMER SERVICE PROFESSIONAL DO?Improve customer satisfaction and quickly resolve residential and business customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction.Our Customer Service Professionals are responsible for the following:Provide resolutions and support customers based on their needsImprove customer service and product knowledge dailyAppropriately escalate customer dissatisfaction with managersBecome a brand ambassador, professionally representing clientsResolve initial interactions with effective call handlingLearn our technology and systems, recording interactionsAs a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners.CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Service Professional Qualifications Include:Highly reliable, willing to learn and aquire new skillsEnjoy talking to people, helping them resolve their frustrationsMotivated by lucrative bonus plans and daily contestsExhibit professional communication and customer service skillsHigh school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeAbility to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast paced environmentMinimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars.All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.TOTAL REWARDS BREAKDOWNCompetitive Starting CompensationWeekly Bonus OpportunityWeekly Pay CyclesPaid Time-OffDaily, Week, and Quarterly RecognitionPaid HolidaysDaily Contest PayoutsCompany Debit Card (With Daily Cash Uploads)Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)Regular Raises and Career ProgressionFlexible Scheduling OptionsEmployee Discount ProgramAdvancement Opportunity and Ongoing TrainingFun, Engaging Work EnvironmentCash and Prize IncentivesModern Work EnvironmentCasual Dress CodeAnd More... Associated topics: agent, call center, coordinator, customer care, customer care associate, customer service representative, intern, phone, technical assistant, telephone service representative

Keywords: Mass Markets, Iowa City , CUSTOMER SERVICE REPRESENTATIVE - Entry-Level, Sales , Iowa City, Iowa

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