Installation Technician - Iowa City
Company: ImOn Communications
Location: Iowa City
Posted on: October 10, 2019
ImOn Communications is the Local choice for cable TV, high-speed
Internet and phone service. We value the relationships we have with
members of our community and look forward to serving the Cedar
Rapids area for many years to come. As we expand our service
availability we are recruiting for a Sales Engineer to be a part of
the ImOn Difference.
The Installation Technician will perform basic and moderately
advanced installations, disconnects and service change for business
customers of ImOn Communications. Perform basic troubleshooting and
repair for services from tap to consumer's electronic devices (TV,
VCR, Modem, phone, etc.).
Essential Job Responsibilities
Perform installations, troubleshoot and repair ImOn Communications
services including set top box return from the tap to the
connection of the customer´s equipment for single and multi-family
dwellings including, as appropriate, all necessary wiring (interior
and exterior) and hardware; install, troubleshoot and repair drops
from tap to cable modem
Educate customer on proper use of services
Determine acceptability of service by using diagnostic software,
performance testing tools or other appropriate methods of testing
service; identify and repair leakage from the tap to the customer´s
Perform connects (new connects and reconnects), disconnects
(requested and non-pays), upgrades, downgrades, and relocates;
install additional outlets, and install or remove ImOn equipment;
connect various options available with customer's equipment per
Assure proper signal levels and picture quality on all television
sets, and clean the premises of all debris and materials after the
installation is complete
Monitor and record system, drop and in house leakage; maintain
records including daily logs, gas sheets, etc. as required;
properly record all required information on work orders, surveys,
Promote cable, Internet, and other Company services; educate the
customer on channel lineups, proper equipment usage, and other
services that are available; represent Company as needed to collect
payments and secure appropriate customer signatures; relay customer
Comply with all safety policies, practices and procedures.
Participate in proactive team efforts to achieve departmental and
Provide leadership to others through example and sharing of
Routine and other maintenance on company provided truck
Keep company provided truck clean
Report any damages to company provided truck.
Company provided tools are issued to employee and if lost damage or
stolen need to be reported immediately for replacement.
Perform additional duties as assigned.
Required Experience, Training, and Special Qualifications
High School Diploma or equivalent.
NCTI or SCTE certification preferred.
Valid Iowa Driver's License with a driving record that allows for
you to be insured by ImOn's insurance carrier.
Essential Physical Abilities
Requires the following with or without reasonable
Sufficient clarity of speech and hearing which permits the employee
to communicate effectively.
Sufficient vision which permits the employee to operate equipment
Sufficient manual dexterity and personal mobility which permits
employee to operate equipment.
Capable to carry, climb and operate extension ladder, (approx. 28
ft high and 75+ pounds).
Must accommodate various working conditions such as: Poorly
ventilated areas such as attics during extreme heat, dust, dirt,
noise, insects, cleaning solution; work outdoors in all kinds of
weather and at all times of the day or night; work near power lines
Capable to climb poles using gaffs, hooks and climbing belt as
Vision ability: close vision, peripheral vision, and ability to
Ability to make cable connections in tight spaces by bending,
Ability to walk over all types of terrain in all kinds of weather
while carrying 75+ pounds including tools and equipment, gaffs,
ladders, and fully loaded tool belts.
Ability to work while standing 50 - 70% of the time.
Employees must be able to use required personal protective
equipment to adhere to safety requirements.
Employees in this position must weigh within the safety weight
requirements (250lbs without tools) to safely operate company
ladders and bucket trucks which are essential to this position.
ImOn also offers competitive pay, health and dental insurance,
401(k), discounted Cable, Internet & Phone services, and additional
perks such as Free vision insurance, Free life insurance and Free
short term/long term disability, as well as vacation & holiday pay,
and community volunteer opportunities.
Keywords: ImOn Communications, Iowa City , Installation Technician - Iowa City, Professions , Iowa City, Iowa
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