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IT Support Analyst- Ortho

Company: University of Iowa Hospitals & Clinics
Location: Iowa City
Posted on: September 17, 2022

Job Description:

The University of Iowa Hospitals and Clinics Department of Orthopedics and Rehabliation is a seeking an IT professional to contribute to the success of the department by providing front-line technology services and supporting faculty, staff, and students within the department with their IT needs.Duties to include but not limited to:Performing basic installation of hardware and software adhering to operational standards, organizational security and licensing requirements. Installing software updates and patches as needed. Performing basic testing of software and hardware.Troubleshooting assigned applications and hardware. Performing direct user support in-person and over the phone.Providing basic one-on-one guidance and consultation to users.Providing basic documentation of user support activities/incidents. Updating existing documentation of support services.Assisting with all current Ortho IT project support and services.Performing video and photo editing.University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. -Benefits Highlights:Regular salaried position located in Iowa City, IowaFringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plansFor more information about Why Iowa?, click hereThe University of Iowa offers a generous benefits package, including 24 days paid vacation per year and paid sick leave. Complete information regarding the full benefits package may be viewed at: QualificationsBachelor's degree or an equivalent combination of education and experience.Minimum 6-12 months of relevant IT or IT Support experience.Excellent written and verbal communication skills. Excellent customer service skills.Attention to detail, ability to multi-task, organize priorities, and work independently to meet deadlines. Proficient knowledge of IT basics relating to installation of hardware and software. Proven ability to use photo and video editing software to complete photo and video projects.Desirable QualificationsWorking knowledge of University policies, procedures and regulations.Previous experience working in a medical or academic setting.Working knowledge of MATLAB, EPIC, and/or other research or medical software applications.Experience working with Sharewell Service Management software.Application Process: In order to be considered, applicants must upload resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. A cover letter is strongly encouraged, but not required. Job openings are posted for a minimum of 14 days. Applications will be accepted until 11:59 PM on the date the posting closes.Successful candidates will be subject to a criminal background check. This position is not eligible for university sponsorship.For questions, contact Amanda Petersen at

Keywords: University of Iowa Hospitals & Clinics, Iowa City , IT Support Analyst- Ortho, Professions , Iowa City, Iowa

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