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CUSTOMER SUPPORT TECHNICIAN -- Full-Time & Part-Time

Company: Mass Markets
Location: Iowa City
Posted on: March 26, 2020

Job Description:

POSITION OVERVIEWCUSTOMER SUPPORT TECHNICIANOur team needs Customer Support Technicians with a commitment to customer satisfaction during each interaction. Candidates will become specialists as they answer phone calls, providing customer support and upselling whenever possible. You should be willing to learn on the job, have excellent communication skills, and be highly reliable.?Iowa City, IA 52240. Customer Service, Full-Time or Part-Time, Base + Bonuses.?SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options?to fit your busy schedule and deliver?the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.?Apply sooner rather than later, the best schedules fill quickly.?POSITION RESPONSIBILITIESWHAT IS A CUSTOMER SUPPORT TECHNICIAN??This position is responsible for receiving customer service requests using the latest contact center technology and customer experience strategy. ?As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. ?This role requires you to interact with hundreds of customers each week, resolving support issues and ensuring best in class customer support.? You will become an all-around asset to the team. ?Our Customer Support Technician are responsible for the following tasks:

  • Support customers, handle requests, provide solutions
  • Thoroughly learn the client?s products and services
  • Maintain existing client relationships with professionalism
  • Utilize systems and technology to complete account management
  • Escalate customer dissatisfaction when necessary
  • Resolve issues empathetically within the first interactionIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.?CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?Mass Markets provides all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always. Experience in customer care, sales, or phone-based roles is a plus but not required.??Other Customer Support Technician Qualifications Include:
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.?COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.?Employees earn generous paid time off as well as paid holiday?s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV?s, trips, tickets, and even cars.?All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.?TOTAL REWARDS BREAKDOWN
      • Competitive Starting Compensation
      • Weekly Bonus Opportunity
      • Weekly Pay Cycles
      • Paid Time-Off
      • Daily, Week, and Quarterly Recognition
      • Paid Holidays
      • Daily Contest Payouts
      • Company Debit Card (With Daily Cash Uploads)
      • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
      • Regular Raises and Career Progression
      • Flexible Scheduling Options
      • Employee Discount Program
      • Advancement Opportunity and Ongoing Training
      • Fun, Engaging Work Environment
      • Cash and Prize Incentives
      • Modern Work Environment
      • Casual Dress Code
      • And More...ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.?Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,?creed, religion,?sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental?disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.?ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.?

Keywords: Mass Markets, Iowa City , CUSTOMER SUPPORT TECHNICIAN -- Full-Time & Part-Time, Professions , Iowa City, Iowa

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