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Associate

Company: HCL Axon
Location: Iowa City
Posted on: November 11, 2019

Job Description:

SR Number HCLI/HCLI/2019/******* Designation Associate Location Iowa Job Description (Posting). ? Minimum of 5 years of progressive IT experience, including a minimum of 2 years of experience in installation, upgrade, patching, and support of Oracle databases 11g/12c and preferably two years' experience administering Oracle E-Business Suite R12 ? Experience supporting MS SQL Server databases 2008/2012/2014/2016 ? Experience with Mongo database technology ? Experience with Oracle RMAN for backup and recovery ? Working knowledge of Oracle ASM ? Knowledge of ODBC/JDBC client/server communication ? Knowledge of Linux, Unix, and Microsoft operating systems ? Automation experience with shell' and SQL' scripting ? Prior experience in supporting the on-call rotation ? Analytical skills necessary to perform troubleshooting of errors and performance issues KNOWLEDGE, SKILLS AND ABILITIES: ? Strong verbal and written communication skills ? Results-oriented and able to work across the organization as an individual contributor ? Ability to work in a rapidly transforming organization ? Excellent customer service skills ? Interpersonal skills to deal effectively with all business contacts ? Technically proficient in assigned IT discipline(s) ? Ability to deliver consistent, high quality, cost effective service by handling routine, as well as some non-routine, systems issues (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA Experience 7-12 Years Qualification B.E No. of Positions 1 Skill (Primary) Tools and Standards-Support-Oracle Access Manager Country USA Employee Group Contract City Iowa Entity INFRA Auto req ID ******BR Removal Date 28-Oct-2020

Keywords: HCL Axon, Iowa City , Associate, Other , Iowa City, Iowa

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