IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Member Service Representative - Iowa City

Company: GreenState Credit Union
Location: Iowa City
Posted on: November 11, 2019

Job Description:

Overview GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion. If you've got a passion for service and are willing to learn, we will train you! No degree required. As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details: Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon. Pay range for this hourly position is $12.45 - $18.68 with a monthly incentive opportunity and a progressive benefits package. ResponsibilitiesPerforms essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the branch. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others.The MUST philosophy:â?¢ Make eye contact;â?¢ Use their name or acknowledge their presence;â?¢ Smile!â?¢ Thank them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Demonstrates a positive member service (internal and external) focus at all times. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, and complaints. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all of our products and services. Refers products and services that benefit members in an effort to achieve team goals. Provides assistance in training new employees. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Operates drive-up equipment such as tubes, drawer, and microphone. Operates imaging equipment and balance outgoing image files on a daily basis. Processes mail and night deposit transactions. Completes all forms including: negotiable instrument logs, vault cash advances/turn-ins, direct deposit, payroll deduction, and member check orders. Participates in all day-end closing procedures. Secure and balance cash drawer/key and all negotiable instruments, clean the MSR area and turn off all equipment (computers, copier, adding machines, lights). Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Administrative Duties and Responsibilities:a. Attend to phones in MSR area and answer basic membership calls;b. Perform clerical work such as filing;c. Maintain professional correspondence with members;d. Maintain and update member information on the computer system, such as address, phone number, and employment information. MSRs may also be responsible for the following duties, as assigned: Acts as a leader; assist other MSRs as a mentor and role model. Assists MSRs with daily work including balancing and reconciliation of offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that sufficient, but not excessive, funds are on hand at all times. Ensures the completion of day-end procedures including securing the vault, daily cash letter, and distribution of work to appropriate Credit Union personnel and departments. Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine. Prepares and tags coin bag deposits and post to the appropriate GLs. Qualifications Interpersonal skills to represent the Credit Union in a positive way during member contact. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good oral communication skills and the ability to produce written communication. Ability to follow oral and written instructions. Good telephone manners and techniques. Ability to use and understand written material. Ability to work with minimal direction and exercise sound judgment. Ability to perform basic math calculations. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships with co-workers. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Conduct yourself in a professional manner at all times. PI115159544Pandologic. Category: , Keywords: Customer Service Representative

Keywords: GreenState Credit Union, Iowa City , Member Service Representative - Iowa City, Other , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A OTR & Regional Truck Drivers Get 2500-3000 Solo Miles Each Week!
Description: Call Our Recruiters at 800-240-1703 today br br CDL-A Company Truck Driver Refrigerated OTR Company Driver Smart and safe drivers earn 80,000 plus yearly Florilli Transportation is a family owned (more...)
Company: Florilli Transportation
Location: Cedar Rapids
Posted on: 11/14/2019

Senior Systems/Infrastructure Engineer
Description: Date Posted: 2019-10-04-07:00 Country: United States of America Location: HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA At Collins Aerospace, we're dedicated to relentlessly (more...)
Company: Collins Aerospace
Location: Cedar Rapids
Posted on: 11/14/2019

CDL-A DEDICATED & OTR TRUCK DRIVERS + OWNER OPERATOR OPPORTUNITIES
Description: CDL-A DEDICATED amp OTR TRUCK DRIVERS OWNER OPERATOR OPPORTUNITIES 80 OF OUR DRIVERS ARE SEATED IN 3 DAYS Don't Wait, Call Now 954-329-0175 Choose U.S. Xpress for an EXTRA 12,000 in Your First (more...)
Company: U.S. Xpress
Location: Cedar Rapids
Posted on: 11/14/2019


25Q Multi-Channel Transmission Systems Operator-Maintainer - Cedar Rapids
Description: Job Description For the military to make strategic decisions, they depend on having the right information when they need it. Multi-Channel Transmission Systems Operator-Maintainers ensure the communication (more...)
Company: National Guard
Location: Cedar Rapids
Posted on: 11/14/2019

Registered Nurse Progressive Care Unit - Travel PCU RN
Description: Progressive Care Registered Nurses PCU RNs Needed ASAP 8.13 26 week assignments Travel Registered Nurse Jobs AssignmentsThe Travel Nurse Season is here and it shows Registered Nurses are one of (more...)
Company: HealthCare Traveler Jobs
Location: Cedar Rapids
Posted on: 11/14/2019

Senior Systems Engineer - Test & Training Instrumentation
Description: Date Posted: 2019-06-28-07:00 Country: United States of America Location: HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA I feel the need...the need for speed If you like (more...)
Company: Collins Aerospace
Location: Cedar Rapids
Posted on: 11/14/2019

Senior Digital Account Executive - Own a Franchise
Description: Senior Digital Account Executive:
Company: CMP.jobs
Location: Cedar Rapids
Posted on: 11/14/2019

Sr Program Manager - Military Avionics and Helicopters
Description: Date Posted: 2019-09-04-07:00 Country: United States of America Location: HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA At Collins Aerospace, we're dedicated to relentlessly (more...)
Company: Collins Aerospace
Location: Cedar Rapids
Posted on: 11/14/2019

Customer Care Representative
Description: Job Description br br Kelly Services is hiring Customer Care Representatives br br Monday - Friday 8:00-4:30 or 8:30-5:00 depending on needs. br br Responsible for conserving, maintaining, (more...)
Company: Kelly Services
Location: Cedar Rapids
Posted on: 11/14/2019

25N Nodal Network Systems Operator-Maintainer
Description: Job Description As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving your Nation at the same time The Guard relies on many (more...)
Company: National Guard
Location: Cedar Rapids
Posted on: 11/14/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds