IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Blended Call Center Representative

Company: Mass Markets
Location: Iowa City
Posted on: November 9, 2019

Job Description:

ID 2Job Locations Iowa City, IAJob Post Information* : Posted Date 2019-10-03Department Blended Call Center RepresentativeSchedule Day, Evening & Weekend Shifts - M-F, SWage Description Base Hourly + Bonus & Daily ContestBonus WeeklyEducation High School Diploma/GED

POSITION OVERVIEW

BLENDED CALL CENTER REPRESENTATIVE

Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology.

Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

Available Full-Time & Part-Time Shifts:

  • Day
  • Evening
  • Weekend

    POSITION RESPONSIBILITIES

    WHAT IS A BLENDED CALL CENTER PROFESSIONAL?

    As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands.

    Our Blended Call Center Representatives are responsible for the following tasks:
    • Support customers, handle requests, provide solutions
    • Thoroughly learn clients products and services
    • Maintain existing relationships with professionalism
    • Utilize new systems for accurate account management
    • Escalate customer dissatisfaction when necessary
    • Resolve issues empathetically within the first interaction.
      In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.

      CANDIDATE QUALIFICATIONS

      WONDER IF YOU HAVE WHAT IT TAKES?

      We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.

      Other Blended Call Center Representative Qualifications Include:
      • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
      • Ability to learn customer service software applications
      • Must be proficient with basic PC skills
      • Ability to multi-task in a fast-paced environment
      • Highly reliable
      • Minimum 18 years of age
        Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

        COMPENSATION DETAILS

        WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

        Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus.

        Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation.

        TOTAL REWARDS BREAKDOWN
        • Competitive Starting Compensation
        • Weekly Bonus Opportunity
        • Weekly Pay Cycles
        • Paid Time-Off
        • Daily, Week, and Quarterly Recognition
        • Paid Holidays
        • Daily Contest Payouts
        • Company Debit Card (With Daily Cash Uploads)
        • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
        • Regular Raises and Career Progression
        • Flexible Scheduling Options
        • Employee Discount Program
        • Advancement Opportunity and Ongoing Training
        • Fun, Engaging Work Environment
        • Cash and Prize Incentives
        • Modern Work Environment
        • Casual Dress Code
        • And More...
          All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

          ABOUT US

          MASS MARKETS

          Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

          Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

          ABOUT MCI

          MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: Mass Markets, Iowa City , Blended Call Center Representative, Other , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Registered Nurse - RN
Description: Description HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation (more...)
Company: HCR ManorCare Inc.
Location: Cedar Rapids
Posted on: 11/17/2019

Cardiovascular and Thoracic Surgeon
Description: A hospital in Iowa is looking for a cardiovascular
Company: Barton Associates
Location: Cedar Rapids
Posted on: 11/17/2019

Physical Therapist (PT) - Travel - SNF - Iowa-153098
Description: RESPONSIBILITIES AND DUTIES Physical Therapist Start in December SNF Northern Iowa compact state 13-week assignment option to extend Can take a PT travel team 40
Company: Delta Healthcare Providers
Location: Cedar Rapids
Posted on: 11/17/2019


Physical Therapist - Travel - Skilled Nursing Facility-153099
Description: RESPONSIBILITIES AND DUTIES Physical Therapist Provide treatment per facility, professional, and federal regulations and guidelines 40 hours guaranteed ASAP
Company: Delta Healthcare Providers
Location: Cedar Rapids
Posted on: 11/17/2019

Licensed Life Insurance Agent - Work any time, from anywhere
Description: Licensed Life Insurance Agent Industry-best comp plan, total work freedom Join the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted life insurance (more...)
Company: Assurance
Location: Cedar Rapids
Posted on: 11/17/2019

Licensed Life Insurance Agent - Free inbound leads. Work freedom
Description: Licensed Life Insurance Agent Industry-best comp plan, total work freedom Join the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted life insurance (more...)
Company: Assurance
Location: Cedar Rapids
Posted on: 11/17/2019

Restaurant Management Opportunities
Description: Description : SPORTS BAR MANAGEMENT OPPORTUNITIES Know what it s like to be in the stadium on game day Then you know what it s like to work at Buffalo Wild Wings. It s fun. It s fast-paced. (more...)
Company: Buffalo Wild Wings
Location: Cedar Rapids
Posted on: 11/17/2019

Physical Therapist / PT - Full Time
Description: Location 418 - ManorCare Health Services - Cedar Rapids, Iowa Description HCR ManorCare the leading provider of short- and long-term medical and rehabilitation care is seeking a passionate and driven (more...)
Company: HCR ManorCare Inc.
Location: Cedar Rapids
Posted on: 11/17/2019

Life Insurance Agent - free inbound leads, license required
Description: Licensed Life Insurance Agent Industry-best comp plan, total work freedom Join the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted life insurance (more...)
Company: Assurance
Location: Cedar Rapids
Posted on: 11/17/2019

CDL-A Flatbed Truck Driver Earn up to $85K a Year!
Description: Western Express is hiring CDL -A truck drivers of ALL levels of experience. If necessary, we will pay you to train with some of our best team members in
Company: Western Express
Location: Cedar Rapids
Posted on: 11/17/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds