Online Personal Shopper - Part Time
Location: Cedar Rapids
Posted on: September 24, 2019
Job Title : Online Personal Shopper FLSA : Non-Exempt Department:
Grocery Revision Date : 11/2014 General Function : As a Personal
Shopper, this position will allow you the opportunity to select
"the best of the best" products for our online shoppers. The
Personal Shopper will accurately select groceries ordered online by
our customers, bag, pack, and load into the customer vehicle.
Reporting Relations: Accountable and Reports to: Store Director;
Assistant Director; Store Operations, Perishables, Health Wellness
Home; Managers of Store Operations, Perishables, Health Wellness
Home; Assistant Managers;Online Shopping Manager Direct Reports:
None Primary Duties and Responsibilities : 1. Provides prompt,
efficient and friendly customer service by exhibiting caring,
concern and patience in all customer interactions and treating
customers as the most important people in the store. 2. Smiles and
greets customers in a friendly manner, whether the encounter takes
place in the employee's designated department or elsewhere in the
store. 3. Makes an effort to learn customers' names and to address
them by name whenever possible. 4. Assists customers by: escorting
them to the products they're looking for securing products that are
out of reach loading or unloading heavy items making note of and
passing along customer suggestions or requests performing other
tasks in every way possible to enhance the shopping experience 5.
Answers the telephone and emails promptly and provides friendly,
helpful service to customers who call. 6. Accurately selects
groceries ordered online by customers. 7. Selects highest quality
produce, meat, and other fresh products. 8. Select, scan, and bag
items from all temperature zones. 9. Tender customer orders through
POS and charge the customer's credit card. 10. Upon gathering
orders, place in storage at proper temperature and promptly
retrieve from storage prior to customer's arrival. 11. Ensure
products maintain proper temperature through the entire process.
12. Cart to and place in holding area for pick-up. 13. Lift, carry,
and load groceries into customer vehicle. 14. Adheres to company
policies and individual store guidelines. 15. Reports to work when
scheduled and on time. Secondary Duties and Responsibilities: 1.
Performs other job-related duties and special projects as required.
Education and Experience: High School Diploma or equivalent
preferred Physical Requirements: ??? Visual requirements include:
ability to see detail at near range with or without correction. ???
Must be physically able to perform medium work: occasionally
lifting or carrying objects of no more than 50 pounds, with
frequent standing, walking, and lifting/carrying of objects of no
more than 25 pounds. ??? Must be able to perform the following
physical activities: stooping, kneeling, reaching, handling,
grasping, feeling, talking, hearing and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics: ???
Commitment to the Hy-Vee Mission and a willingness to promote the
values of the company ??? Good verbal and written communication
skills ??? Strong interpersonal skills; ability to relate to and
interact with people in a friendly, professional manner ??? Ability
to identify problems, develop and execute solutions ??? Must
possess the ability to substitute products for customers, upon
request and unavailability. ??? Well organized, able to multi-task,
and work in a fast-paced environment. ??? Ability to work
independently and complete daily workload with limited supervision.
Working Conditions : The duties of this position are mostly
performed in a retail store setting. This position maybe exposed to
dust, noise, and temperature extremes. There are possible hazards
from moving equipment and possible electrical shock. There is
constant pressure to meet deadlines and handle multiple projects in
a day. This is a fast paced work environment. Equipment Used to
Perform Job: Pallet jack, box cutter, cash registers, trash
compactor, fork lift, calculator, telephone, intercom, cardboard
compactor, copier, fax (within wage and hour guidelines). Contacts:
Has daily contact with store personnel, customers, and the general
Keywords: Hy-Vee, Iowa City , Online Personal Shopper - Part Time, Other , Cedar Rapids, Iowa
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