IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Iowa City
Posted on: July 12, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLbrittany on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Iowa City , Customer Solutions Tech Support - Work From Home, Other , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Assistant GM
Description: Kinseth Hotel Corporation, a growing hotel/restaurant management company, is searching for a Assistant General Manager for our Tru by Hilton in Cedar Rapids, IA. br The Assistant General Manager / Sales (more...)
Company: Kinseth Hospitality Corp
Location: Cedar Rapids
Posted on: 07/20/2019

Online Personal Shopper - Part Time
Description: Job Title: Online Personal Shopper FLSA: Non-Exempt br br Department: Grocery Revision Date: 11/2014 br br General Function: br br As a Personal Shopper, this position will allow you the opportunity (more...)
Company: Hy-Vee
Location: Cedar Rapids
Posted on: 07/20/2019

CDL Training School! We Train, We Hire - Guaranteed - Cedar Rapids
Description: No CDL No Problem br We Train, We Hire, We Pay. br You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our
Company: C.R. England
Location: Cedar Rapids
Posted on: 07/20/2019


Custodian/Snow Removal
Description: Job Summary br The Custodian/Snow Removal individual, as a member of the Maintenance Team, strives to keep all aspects of the grounds of St. Pauls United Methodist Church UMC clean, safe and in good (more...)
Company: St. Paul's United Methodist Church
Location: Cedar Rapids
Posted on: 07/20/2019

Server - Brown Deer Golf Facility - (190017FY)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Cedar Rapids
Posted on: 07/20/2019

Account Support Advisor
Description: Position SummaryAbout GreatAmerica: GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers (more...)
Company: GreatAmerica Financial Services Corporation
Location: Cedar Rapids
Posted on: 07/20/2019

Part-Time Weekend Front Desk Associate/Hospitality
Description: Make a difference in the lives of the families we serve Cedar Memorial, Iowa's premier death care provider, is seeking an individual for an important role. The Weekend Front Desk Associate
Company: Cedar Memorial
Location: Cedar Rapids
Posted on: 07/20/2019

Graduates - Teach English In China. Free Flights
Description: About EF English FirstEF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Cedar Rapids
Posted on: 07/20/2019

Project Support Specialist
Description: Project Support SpecialistBVS Performance Systems, a locally owned company with over 35 years in the financial institution training business, is seeking a highly motivated
Company: BVS Performance Solutions
Location: Cedar Rapids
Posted on: 07/20/2019

Product Specialist
Description: Product Specialist Come join a winning team at Dave Wright Nissan Subaru Voted Automotive News 'Best Dealerships to Work For' -- the only Iowa Dealer to win it five--years in a row, 7 times total.Please (more...)
Company: Dave Wright Nissan Subaru
Location: Cedar Rapids
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds