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BILINGUAL SALES REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: Iowa City
Posted on: January 8, 2019

Job Description:

As a Bilingual Customer Service Representative, you will handle inbound phone interactions with Spanish speaking residential and business customers. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. This position offers a flexible day and evening schedule options. Fluent Spanish and English is required. SCHEDULELOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. SHIFT TYPES AVAILABLEFull-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...POSITION RESPONSIBILITIESIn this role you will be responsible taking inbound customer service calls for our existing customers providing world class customer service. You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional share of wallet from the existing customer base. As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. You will be one of the best in the business when it comes to inside customer interactions. Therefore, you will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day. WHAT IS AN BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO EACH DAY? In addition to being an all-around asset to the team, our Bilingual Customer Service Representatives are responsible for the following tasksUtilizing technology & systems, taking inbound customer service calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have.Success in this job is easy; provide an excellent customer experience, show up every day prepared to do your absolute best, and help promote our brandCANDIDATE QUALIFICATIONSMass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. WONDER IF YOU ARE A GOOD FIT? DON T WORRY, YOU PROVIDE THE ENTHUSIASM, WE PROVIDE THE TRAINING!A few other things we are looking for in an applicant:You are highly reliable with willingness to learn and acquire new skillsYou enjoy talking to people and helping them resolve any frustrations they may be facingYou are motivated by lucrative bonus plans and daily contestsYou have the ability to multi-task in a fast-paced environmentYou enjoy learning new software and applications and catch on quicklyYou exhibit professional communication & customer service skillsYou have a high school diploma or equivalentYou are proficient with basic PC skillsFluent Spanish speaking is requiredCOMPENSATION DETAILSLOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards BreakdownCompetitive Starting Compensation Weekly Bonus Opportunity Daily Contest PayoutsWeekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid HolidaysRetirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment OptionsRegular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement ProgramsEmployee Discount Program Fun, Engaging Work Environment Cash and Prize IncentivesModern Work Environment Casual Dress Code Relocation PotentialABOUT USMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Associated topics: insured, insurer, insurance field, insurance sales, life, life insurance, life insurance agent, life insurance sales, medicare, medicare solution

Keywords: Mass Markets, Iowa City , BILINGUAL SALES REPRESENTATIVE - Entry-Level, Other , Iowa City, Iowa

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