Outside Property Claim Representative Trainee - Iowa City/Cedar Rapids
Company: Travelers Insurance
Location: Iowa City
Posted on: September 15, 2023
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
$48,500.00 - $80,000.00
What Is the Opportunity?
This is an entry level position that requires satisfactory
completion of required training to advance to Claim Professional,
Outside Property. This position is intended to develop skills for
investigating, evaluating, negotiating and resolving claims on
losses of lesser value and complexity. Provides quality claim
handling throughout the claim life cycle (customer contacts,
coverage, investigation, evaluation, reserving, negotiation and
resolution) including maintaining full compliance with internal and
external quality standards and state specific regulations. As part
of the hiring process, this position requires the completion of an
online pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
This position is based 100% remotely and may include a combination
of mobile work and/or work from your primary residence. This
position services Insureds/Agents in the Iowa City/Cedar Rapids, IA
market. The selected candidate must reside in or be willing to
relocate at their own expense to the assigned territory.
What Will You Do?
Completes required training which includes the overall instruction,
exposure, and preparation for employees to progress to the next
level position. It is a mix of online, virtual, classroom, and
on-the-job training. The training may require travel.
The on the job training includes practice and execution of the
following core assignments:
Handles 1st party property claims of moderate severity and
complexity as assigned.
Establishes accurate scope of damages for building and contents
losses and utilizes as a basis for written estimates and/or
computer assisted estimates.
Broad scale use of innovative technologies.
Investigates and evaluates all relevant facts to determine coverage
(including but not limited to analyzing leases, contracts, by-laws
and other relevant documents which may have an impact), damages,
business interruption calculations and liability of first party
property claims under a variety of policies. Secures recorded or
written statements as appropriate.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent
judgment, computer assisted building and/or contents estimate,
estimation of actual cash value and replacement value, contractor
estimate validation, appraisals, application of applicable limits
and deductibles and work product of Independent Adjusters.
Negotiates and conveys claim settlements within authority
Writes denial letters, Reservation of Rights and other complex
Properly assesses extent of damages and manages damages through
proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the
Maintains diary system, capturing all required data and documents
claim file activities in accordance with established
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where
Provides excellent customer service to meet the needs of the
insured, agent and all other internal and external
Recognizes when to refer claims to Travelers Special Investigations
Unit and/or Subrogation Unit.
Identifies and refers claims with Major Case Unit exposure to the
Performs administrative functions such as expense accounts, time
off reporting, etc. as required.
Provides multi-line assistance in response to workforce management
needs; including but not limited to claim handling for Auto,
Workers Compensation, General Liability and other areas of the
business as needed.
May attend depositions, mediations, arbitrations, pre-trials,
trials and all other legal proceedings, as needed.
Must secure and maintain company credit card required.
In order to perform the essential functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) must be obtained within three months of starting the job
and obtain ongoing continuing education credits as mandated.
In order to progress to Claim Representative, a Trainee must
demonstrate proficiency in the skills outlined above. Proficiency
will be verified by appropriate management, according to
This position requires the individual to access and inspect all
areas of a dwelling or structure which is physically demanding
including walk on roofs, and enter tight spaces (such as attic
staircases, entries, crawl spaces, etc.) The individual must be
able to carry, set up and safely climb a ladder with a Type IA
rating Extra Heavy Capacity with a working load of 300 LB/136KG,
weighing approximately 38 to 49 pounds. While specific territory or
day-to-day responsibilities may not require an individual to climb
a ladder, the incumbent must be capable of safely climbing a ladder
when deploying to a catastrophe which is a requirement of the
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor's Degree preferred or a minimum of two years of work OR
customer service related experience preferred.
Demonstrated ownership attitude and customer centric response to
all assigned tasks - Basic
Verbal and written communication skills -Intermediate
Attention to detail ensuring accuracy - Basic
Ability to work in a high volume, fast paced environment managing
multiple priorities - Basic
Analytical Thinking - Basic
Judgment/ Decision Making - Basic
Valid passport preferred.
What is a Must Have?
High School Diploma or GED and one year of customer service
experience OR Bachelor's Degree required.
Valid driver's license - required.
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Keywords: Travelers Insurance, Iowa City , Outside Property Claim Representative Trainee - Iowa City/Cedar Rapids, Other , Iowa City, Iowa
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