Patient Access Specialist - Integrated Call Center 50% (Remote)
Company: University of Iowa Hospitals & Clinics
Location: Iowa City
Posted on: March 16, 2023
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Job Description:
The Patient Access Specialist position will perform work within the
Integrated Call Center, part of the UI Patient Access Center. This
position will be 50% time and will be scheduled Saturday and
Sunday, 8:00 a.m. to 6:30 p.m. including a holiday
rotation.*Additional compensation added to base salary for
applicable evening and/or weekend differential while in this
role.
This position is eligible to participate in remote work. Remote
work must be performed at a location within the state of Iowa.
Successful candidates who participate in remote work must comply
with requirements of the remote work program and related
policies.
This position responds efficiently and effectively to patients,
healthcare professionals, university staff members, insurance
companies, and the general public via multi-line phones and various
electronic means in a busy call center. This position provides a
positive first impression to customers, offering one call
resolution when within scope. The Patient Access Specialist will
provide scheduling support for multiple outpatient clinics. They
will assist both the UI Patient Access Center and Integrated Call
Center as needed, and problem solve scheduling issues that arise.
When a request is outside of employees scope, this person will use
problem solving skills to connect the caller with appropriate staff
and/or services. They will develop and maintain knowledge of the
full range of UI faculty, staff, and services offered by University
of Iowa Health Care. Ensures all events are documented in the
patients electronic medical record, as required by departmental
policy. Assist in the gathering of information, updating and
maintaining the departments database for the Integrated Call
Center.
Successful candidates will be subject to a criminal background
check and education verification. Please contact
kaitlin-luoma@uiowa.edu with any questions.
Additional Information
The University of Iowa is an equal opportunity/affirmative action
employer. All qualified applicants are encouraged to apply and will
receive consideration for employment free from discrimination on
the basis of race, creed, color, religion, national origin, age,
sex, pregnancy (including childbirth and related conditions),
disability, genetic information, status as a U.S. veteran, service
in the U.S. military, sexual orientation, gender identity, or
associational preferences.
Persons with disabilities who need assistance or accommodations
with the application or interview process may contact University
Human Resources/Faculty and Staff Disability Services,(319)
335-2660orfsds@uiowa.edu . For jobs in UI Health care, please
contact UI Health care Leave & Disability Administration
at319-356-7543.
Keywords: University of Iowa Hospitals & Clinics, Iowa City , Patient Access Specialist - Integrated Call Center 50% (Remote), Other , Iowa City, Iowa
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