Patient Access Specialist - Integrated Call Center 50% (Remote)

Company: University of Iowa Hospitals & Clinics
Location: Iowa City
Posted on: March 16, 2023

Job Description:

The Patient Access Specialist position will perform work within the Integrated Call Center, part of the UI Patient Access Center. This position will be 50% time and will be scheduled Saturday and Sunday, 8:00 a.m. to 6:30 p.m. including a holiday rotation.*Additional compensation added to base salary for applicable evening and/or weekend differential while in this role.

This position is eligible to participate in remote work. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.

This position responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. This position provides a positive first impression to customers, offering one call resolution when within scope. The Patient Access Specialist will provide scheduling support for multiple outpatient clinics. They will assist both the UI Patient Access Center and Integrated Call Center as needed, and problem solve scheduling issues that arise. When a request is outside of employees scope, this person will use problem solving skills to connect the caller with appropriate staff and/or services. They will develop and maintain knowledge of the full range of UI faculty, staff, and services offered by University of Iowa Health Care. Ensures all events are documented in the patients electronic medical record, as required by departmental policy. Assist in the gathering of information, updating and maintaining the departments database for the Integrated Call Center.

• The Patient Access Specialist anticipates the needs of the caller and serves as a patient advocate.
• They will use Departmental practices as guidelines and use independent judgement to determine how to assist callers. Upholds the departments best practices, quality, and professionalism standards and policies.
• Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
• May complete special projects for the department.
• They may attend clinic or department meetings to serve as an expert on call center processes.
• May perform other duties as assigned. Education Required:
  
  
  • A Bachelors degree or an equivalent combination of education and experience. Experience Requirements:
    
    
    • Typically (6 months 1 year) administrative experience.
    • Excellent written and verbal communication skills.
    • Proficiency in computer spreadsheet and database applications. Desirable Qualifications:
      
      
      • Experience with hospital operations and/or Ambulatory Clinic operations
      • Experience with medical terminology.
      • Experience with the Epic system.
      • Experience scheduling in an outpatient clinic setting. Application Process: In order to be considered, applicants must uploada cover letter and resume(under submission relevant materials)that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of14calendar days.
        
        Successful candidates will be subject to a criminal background check and education verification. Please contact kaitlin-luoma@uiowa.edu with any questions.
        
        Additional Information
        
        • Classification Title: Patient Access Specialist
        • Appointment Type: Professional and Scientific
        • Schedule: Part-time
        • Work Modality Options: Remote within Iowa Compensation
          
          • Pay Level: 3A
          • Starting Salary Minimum: $19,866
          • Starting Salary Maximum: $30,060 Contact Information
            
            • Organization: Healthcare
            • Contact Name: Kaitlin Luoma
            • Contact Email: kaitlin-luoma@uiowa.edu Equal opportunity/affirmative action employer
              
              The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
              
              Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services,(319) 335-2660orfsds@uiowa.edu . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at319-356-7543.

Keywords: University of Iowa Hospitals & Clinics, Iowa City , Patient Access Specialist - Integrated Call Center 50% (Remote), Other , Iowa City, Iowa