Patient Access Specialist - Integrated Call Center 50% (Remote)
Company: University of Iowa Hospitals & Clinics
Location: Iowa City
Posted on: March 16, 2023
The Patient Access Specialist position will perform work within the Integrated Call Center, part of the UI Patient Access Center. This position will be 50% time and will be scheduled Saturday and Sunday, 8:00 a.m. to 6:30 p.m. including a holiday rotation.*Additional compensation added to base salary for applicable evening and/or weekend differential while in this role.
This position is eligible to participate in remote work. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.
This position responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. This position provides a positive first impression to customers, offering one call resolution when within scope. The Patient Access Specialist will provide scheduling support for multiple outpatient clinics. They will assist both the UI Patient Access Center and Integrated Call Center as needed, and problem solve scheduling issues that arise. When a request is outside of employees scope, this person will use problem solving skills to connect the caller with appropriate staff and/or services. They will develop and maintain knowledge of the full range of UI faculty, staff, and services offered by University of Iowa Health Care. Ensures all events are documented in the patients electronic medical record, as required by departmental policy. Assist in the gathering of information, updating and maintaining the departments database for the Integrated Call Center.
Successful candidates will be subject to a criminal background check and education verification. Please contact firstname.lastname@example.org with any questions.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services,(319) email@example.com . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at319-356-7543.
Keywords: University of Iowa Hospitals & Clinics, Iowa City , Patient Access Specialist - Integrated Call Center 50% (Remote), Other , Iowa City, Iowa
here to apply!