Guest Services Representative/Front Desk

Company: Hampton Inn
Location: Iowa City
Posted on: November 26, 2022

Job Description:

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests
during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.

QUALIFICATIONS:
* Previous customer service experience.
* Excellent computer and typing skills are required.
* Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,
sexual orientation, gender identity, disability or protected veteran status.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:
* Employee discount
* Flexible schedule
* Paid time off
* Referral program
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Overtime
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Hampton Inn, Iowa City , Guest Services Representative/Front Desk, Other , Iowa City, Iowa