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Hourly Customer Service Program - Various Positions

Company: CITY OF IOWA CITY
Location: Iowa City
Posted on: November 21, 2022

Job Description:

Hourly Customer Service Program Job OpeningsThe City of Iowa City Recreation division is accepting applications for positions within theCustomer Service Program. Hourly Customer Service Program staff assignments may include thefollowing:Customer Service Attendant15.00 per hourDefinition of Work: Helps promote lifelong health and wellness while serving the public as anHourly Customer Service Attendant with Iowa City Parks and Recreation. The person in thisposition provides information and customer service to the general public i groups andindividuals. Duties include but are not limited to: greet and check in all patrons who enter thefacility, answer the phone and direct calls, reply to emails, enforce facility policies, rules andregulations, and register patrons for activities, meeting rooms and park shelters. Maintain aclean and neat appearance of the facility, perform routine cleaning tasks, conduct facility safetychecks, attend to the needs of rental groups and birthday parties, complete incident andaccident reports, resolve patron complaints and supervise patrons in a large recreation center.Conducts self in a manner which promotes and supports diversity and inclusivity in theworkplace and community. Performs other duties as assigned.Minimum Qualifications: Must be able to perform various office duties including typing, filing,answering phones, replying to emails, working with our registration software and other tasks asassigned. Ability to manage and supervise facility activities and users; effectively communicategeneral information and enforce policies and procedures is essential. This position may requirework at both Robert A. Lee Community Recreation Center and/ or Mercer Park AquaticCenter/ Scanlon Gymnasium so applicants must have the ability to transport themselves to thesefacilities. Must be pleasant yet firm with the public when enforcing policy. Hiring is contingenton passing a criminal background check to protect the interests of Recreation Center patrons.Must obtain CPR/ First-Aid/ AED certification within six months of hire.Shifts available within hours of operation: Tuesdays and Thursdays, 9:00am i 12:00pm, Fridays,1:00pm i 9:00pmWeekend Facility Supervisor16.00 per hourDefinition of Work: Employee performs a variety of duties to ensure all patrons have a positiveexperience utilizing recreational facility for open play, special events and reservation. Theperson in this position ensures that weekend operation of the facilities run smoothly and takesthe lead in handling issues as they arise. Duties include but are not limited to: greet and check inall patrons who enter the facility, answer the phone and direct calls, reply to emails, enforcefacility policies, rules and regulations, and register patrons for activities, meeting rooms andpark shelters. Maintains a clean and neat appearance of the facility, performs routine cleaningtasks, conducts facility safety checks, attends to the needs of rental groups and birthday parties,completes incident and accident reports, resolves patron complaints and supervises patrons in alarge recreation center. Conducts self in a manner which promotes and supports diversity andinclusivity in the workplace and community. Performs other duties as assigned.Minimum Qualifications: Must be 18 years of age or older. Previous experience working incustomer service and in a supervisorial capacity is required. Must be able to perform variousoffice duties including typing, filing, answering phones, answering emails, working with ourregistration software and other tasks as assigned. Ability to manage and supervise facilityactivities and users; effectively communicate general information and enforce policies andprocedures is essential. This position may require work at both Robert A. Lee CommunityRecreation Center and/ or Mercer Park Aquatic Center/ Scanlon Gymnasium so applicants musthave the ability to transport themselves to these facilities. Must be pleasant yet firm with thepublic when eHourly Customer Service Program Job OpeningsThe City of Iowa City Recreation division is accepting applications for positions within theCustomer Service Program. Hourly Customer Service Program staff assignments may include thefollowing:Customer Service Attendant15.00 per hourDefinition of Work: Helps promote lifelong health and wellness while serving the public as anHourly Customer Service Attendant with Iowa City Parks and Recreation. The person in thisposition provides information and customer service to the general public i groups andindividuals. Duties include but are not limited to: greet and check in all patrons who enter thefacility, answer the phone and direct calls, reply to emails, enforce facility policies, rules andregulations, and register patrons for activities, meeting rooms and park shelters. Maintain aclean and neat appearance of the facility, perform routine cleaning tasks, conduct facility safetychecks, attend to the needs of rental groups and birthday parties, complete incident andaccident reports, resolve patron complaints and supervise patrons in a large recreation center.Conducts self in a manner which promotes and supports diversity and inclusivity in theworkplace and community. Performs other duties as assigned.Minimum Qualifications: Must be able to perform various office duties including typing, filing,answering phones, replying to emails, working with our registration software and other tasks asassigned. Ability to manage and supervise facility activities and users; effectively communicategeneral information and enforce policies and procedures is essential. This position may requirework at both Robert A. Lee Community Recreation Center and/ or Mercer Park AquaticCenter/ Scanlon Gymnasium so applicants must have the ability to transport themselves to thesefacilities. Must be pleasant yet firm with the public when enforcing policy. Hiring is contingenton passing a criminal background check to protect the interests of Recreation Center patrons.Must obtain CPR/ First-Aid/ AED certification within six months of hire.Shifts available within hours of operation: Tuesdays and Thursdays, 9:00am i 12:00pm, Fridays,1:00pm i 9:00pmWeekend Facility Supervisor16.00 per hourDefinition of Work: Employee performs a variety of duties to ensure all patrons have a positiveexperience utilizing recreational facility for open play, special events and reservation. Theperson in this position ensures that weekend operation of the facilities run smoothly and takesthe lead in handling issues as they arise. Duties include but are not limited to: greet and check inall patrons who enter the facility, answer the phone and direct calls, reply to emails, enforcefacility policies, rules and regulations, and register patrons for activities, meeting rooms andpark shelters. Maintains a clean and neat appearance of the facility, performs routine cleaningtasks, conducts facility safety checks, attends to the needs of rental groups and birthday parties,completes incident and accident reports, resolves patron complaints and supervises patrons in alarge recreation center. Conducts self in a manner which promotes and supports diversity andinclusivity in the workplace and community. Performs other duties as assigned.Minimum Qualifications: Must be 18 years of age or older. Previous experience working incustomer service and in a supervisorial capacity is required. Must be able to perform variousoffice duties including typing, filing, answering phones, answering emails, working with ourregistration software and other tasks as assigned. Ability to manage and supervise facilityactivities and users; effectively communicate general information and enforce policies andprocedures is essential. This position may require work at both Robert A. Lee CommunityRecreation Center and/ or Mercer Park Aquatic Center/ Scanlon Gymnasium so applicants musthave the ability to transport themselves to these facilities. Must be pleasant yet firm with thepublic when en

Keywords: CITY OF IOWA CITY, Iowa City , Hourly Customer Service Program - Various Positions, Other , Iowa City, Iowa

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