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Permanent Supportive Housing Lead Coordinator

Company: Shelter House
Location: Iowa City
Posted on: May 12, 2022

Job Description:

Key Responsibilities:


  • Build rapport and maintain positive professional relationships with tenants, service providers, and other community partners.
  • Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times.
  • Work within a team of coordinators, case managers and on-site service providers to ensure continuity of care, this includes attending team meeting weekly and agency-wide meetings/trainings.
  • Record and maintain accurate documentation in a timely manner, including but not limited to collateral contact, medical, face-to-face, and property management.
  • Ensure that individual rights are protected, all services are confidential, and no information is shared without consent.


    Reports to: Permanent Supportive Housing Manager



    1. Key Responsibility: Build rapport and maintain positive professional relationships with tenants, service providers, and other community partners.

    So That:


  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
  • You operate from a Housing First approach.
  • You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency tenant situations.
  • You respond to tenant concerns in a timely manner.
  • You maintain a high level of professionalism at all times.
  • You demonstrate a high-level of advocacy for tenants within community settings both private and public.
  • Build positive relationships with community partners to ensure a high level of collaboration to best serve populations served.
  • Maintain a high level of professionalism with vendors and respond to requests in a timely manner.


    2. Key Responsibility: Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times.

    So That:


    • You respond to tenant concerns in a timely manner.
    • Maintain a high level of professionalism at all times.
    • You maintain the cleanliness of the building and upkeep of the grounds.
    • You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency tenant situations.
    • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.


      -

      3. Key Responsibility: Work within a team of coordinators, case managers and on-site service providers to ensure continuity of care, this includes attending team meeting weekly and agency-wide meetings/trainings.

      So That:


      • Actively engage with tenant goals and care plans, department matters, and support other staff when crises arise.
      • Attend and are actively engaged in required agency meetings, such as all-staff, department meetings, supervision and are actively engaged in required trainings.
      • Collaborate with on-site service providers to ensure continuity of care for all tenants.
      • You complete other duties as assigned by the Permanent Supportive Housing Manager.


        -

        4. Key Responsibility: Record and maintain accurate documentation in a timely manner, including but not limited to collateral contact, medical, face-to-face, and property management.

        So That:


        • You obtain training in the property management system, Yardi, and keep the system up to date.



          • Confidentiality in tenant information is always maintained.
          • Successfully complete HMIS training.
          • All documentation is completed in a timely manner, including any relevant program record keeping programs, entries into HMIS, Yardi, staff log, and other agency required paperwork.


            -

            5. Key Responsibility: Ensure that individual rights are protected, all services are confidential, and no information is shared without consent.

            So That:


            • Confidentiality in tenant information is always maintained.
            • Appropriate program forms pertinent to tenant information and confidentiality are organized, as complete as possible, and secure


              -

              Qualifications:


            • Minimum of high school diploma or GED.
            • 1 year of experience working with persons in poverty or with disabilities preferred.
            • Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence and care toward self, colleagues, and populations served.
            • Ability to assess and respond responsibly in a wide variety of situations and crises.
            • Proficiency in Windows based computer environment and Microsoft Office Suite.
            • Good written, verbal, and interpersonal communication skills.
            • Ability to work independently, prioritize multiple tasks, and be flexible in job duties & schedule


              -

              Shelter House is an Equal Opportunity Employer, and a United Way Agency.

              -

              Benefits:
              Full time positions come with health, dental, vision, retirement, flexible savings, dependent care savings benefits, and term life insurance. Payrate is commensurate with experience.

              Salary: $15.00 - 17.00 hourly
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Keywords: Shelter House, Iowa City , Permanent Supportive Housing Lead Coordinator, Other , Iowa City, Iowa

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