Permanent Supportive Housing Lead Coordinator
Company: Shelter House
Location: Iowa City
Posted on: May 12, 2022
Job Description:
Key Responsibilities:
- Build rapport and maintain positive professional relationships
with tenants, service providers, and other community
partners.
- Intervene and appropriately de-escalate crisis situations while
providing oversight and supervision so that a safe and healthy
environment is maintained at all times.
- Work within a team of coordinators, case managers and on-site
service providers to ensure continuity of care, this includes
attending team meeting weekly and agency-wide
meetings/trainings.
- Record and maintain accurate documentation in a timely manner,
including but not limited to collateral contact, medical,
face-to-face, and property management.
- Ensure that individual rights are protected, all services are
confidential, and no information is shared without consent.
Reports to: Permanent Supportive Housing Manager
1. Key Responsibility: Build rapport and maintain positive
professional relationships with tenants, service providers, and
other community partners.
So That:
- A trauma-informed workplace is achieved and maintained
demonstrating a balance of kindness, competence and care toward
self, others with whom we work, and those for whom we provide
care.
- You operate from a Housing First approach.
- You deliver high quality crisis intervention and seek
appropriate support to assist in difficult or emergency tenant
situations.
- You respond to tenant concerns in a timely manner.
- You maintain a high level of professionalism at all
times.
- You demonstrate a high-level of advocacy for tenants within
community settings both private and public.
- Build positive relationships with community partners to ensure
a high level of collaboration to best serve populations
served.
- Maintain a high level of professionalism with vendors and
respond to requests in a timely manner.
2. Key Responsibility: Intervene and appropriately de-escalate
crisis situations while providing oversight and supervision so that
a safe and healthy environment is maintained at all times.
So That:
- You respond to tenant concerns in a timely manner.
- Maintain a high level of professionalism at all times.
- You maintain the cleanliness of the building and upkeep of the
grounds.
- You deliver high quality crisis intervention and seek
appropriate support to assist in difficult or emergency tenant
situations.
- A trauma-informed workplace is achieved and maintained
demonstrating a balance of kindness, competence and care toward
self, others with whom we work, and those for whom we provide
care.
-
3. Key Responsibility: Work within a team of coordinators, case
managers and on-site service providers to ensure continuity of
care, this includes attending team meeting weekly and agency-wide
meetings/trainings.
So That:
- Actively engage with tenant goals and care plans, department
matters, and support other staff when crises arise.
- Attend and are actively engaged in required agency meetings,
such as all-staff, department meetings, supervision and are
actively engaged in required trainings.
- Collaborate with on-site service providers to ensure continuity
of care for all tenants.
- You complete other duties as assigned by the Permanent
Supportive Housing Manager.
-
4. Key Responsibility: Record and maintain accurate documentation
in a timely manner, including but not limited to collateral
contact, medical, face-to-face, and property management.
So That:
- You obtain training in the property management system, Yardi,
and keep the system up to date.
- Confidentiality in tenant information is always
maintained.
- Successfully complete HMIS training.
- All documentation is completed in a timely manner, including
any relevant program record keeping programs, entries into HMIS,
Yardi, staff log, and other agency required paperwork.
-
5. Key Responsibility: Ensure that individual rights are protected,
all services are confidential, and no information is shared without
consent.
So That:
- Confidentiality in tenant information is always
maintained.
- Appropriate program forms pertinent to tenant information and
confidentiality are organized, as complete as possible, and
secure
-
Qualifications:
- Minimum of high school diploma or GED.
- 1 year of experience working with persons in poverty or with
disabilities preferred.
- Commitment to operating within a trauma-informed workplace that
demonstrates a balance of kindness, competence and care toward
self, colleagues, and populations served.
- Ability to assess and respond responsibly in a wide variety of
situations and crises.
- Proficiency in Windows based computer environment and Microsoft
Office Suite.
- Good written, verbal, and interpersonal communication
skills.
- Ability to work independently, prioritize multiple tasks, and
be flexible in job duties & schedule
-
Shelter House is an Equal Opportunity Employer, and a United Way
Agency.
-
Benefits:
Full time positions come with health, dental, vision, retirement,
flexible savings, dependent care savings benefits, and term life
insurance. Payrate is commensurate with experience.
Salary: $15.00 - 17.00 hourly
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Keywords: Shelter House, Iowa City , Permanent Supportive Housing Lead Coordinator, Other , Iowa City, Iowa
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