Permanent Supportive Housing Lead Coordinator

Company: Shelter House
Location: Iowa City
Posted on: May 12, 2022

Job Description:

Key Responsibilities:

• Build rapport and maintain positive professional relationships with tenants, service providers, and other community partners.
  
• Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times.
  
• Work within a team of coordinators, case managers and on-site service providers to ensure continuity of care, this includes attending team meeting weekly and agency-wide meetings/trainings.
  
• Record and maintain accurate documentation in a timely manner, including but not limited to collateral contact, medical, face-to-face, and property management.
  
• Ensure that individual rights are protected, all services are confidential, and no information is shared without consent.
  
  
  Reports to: Permanent Supportive Housing Manager
  
  
  
  1. Key Responsibility: Build rapport and maintain positive professional relationships with tenants, service providers, and other community partners.
  
  So That:
  
  

• 
  
• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
  
• You operate from a Housing First approach.
  
• You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency tenant situations.
  
• You respond to tenant concerns in a timely manner.
  
• You maintain a high level of professionalism at all times.
  
• You demonstrate a high-level of advocacy for tenants within community settings both private and public.
  
• Build positive relationships with community partners to ensure a high level of collaboration to best serve populations served.
  
• Maintain a high level of professionalism with vendors and respond to requests in a timely manner.
  
  
  2. Key Responsibility: Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times.
  
  So That:
  
  
  • 
    
  • You respond to tenant concerns in a timely manner.
    
  • Maintain a high level of professionalism at all times.
    
  • You maintain the cleanliness of the building and upkeep of the grounds.
    
  • You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency tenant situations.
    
  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
    
    
    -
    
    3. Key Responsibility: Work within a team of coordinators, case managers and on-site service providers to ensure continuity of care, this includes attending team meeting weekly and agency-wide meetings/trainings.
    
    So That:
    
    
    • 
      
    • Actively engage with tenant goals and care plans, department matters, and support other staff when crises arise.
      
    • Attend and are actively engaged in required agency meetings, such as all-staff, department meetings, supervision and are actively engaged in required trainings.
      
    • Collaborate with on-site service providers to ensure continuity of care for all tenants.
      
    • You complete other duties as assigned by the Permanent Supportive Housing Manager.
      
      
      -
      
      4. Key Responsibility: Record and maintain accurate documentation in a timely manner, including but not limited to collateral contact, medical, face-to-face, and property management.
      
      So That:
      
      
      • 
        
      • You obtain training in the property management system, Yardi, and keep the system up to date.
        
        
        
        • 
          
        • Confidentiality in tenant information is always maintained.
          
        • Successfully complete HMIS training.
          
        • All documentation is completed in a timely manner, including any relevant program record keeping programs, entries into HMIS, Yardi, staff log, and other agency required paperwork.
          
          
          -
          
          5. Key Responsibility: Ensure that individual rights are protected, all services are confidential, and no information is shared without consent.
          
          So That:
          
          
          • 
            
          • Confidentiality in tenant information is always maintained.
            
          • Appropriate program forms pertinent to tenant information and confidentiality are organized, as complete as possible, and secure
            
            
            -
            
            Qualifications:
            
            
            
          • Minimum of high school diploma or GED.
            
          • 1 year of experience working with persons in poverty or with disabilities preferred.
            
          • Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence and care toward self, colleagues, and populations served.
            
          • Ability to assess and respond responsibly in a wide variety of situations and crises.
            
          • Proficiency in Windows based computer environment and Microsoft Office Suite.
            
          • Good written, verbal, and interpersonal communication skills.
            
          • Ability to work independently, prioritize multiple tasks, and be flexible in job duties & schedule
            
            
            -
            
            Shelter House is an Equal Opportunity Employer, and a United Way Agency.
            
            -
            
            Benefits:
            Full time positions come with health, dental, vision, retirement, flexible savings, dependent care savings benefits, and term life insurance. Payrate is commensurate with experience.
            
            Salary: $15.00 - 17.00 hourly
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Keywords: Shelter House, Iowa City , Permanent Supportive Housing Lead Coordinator, Other , Iowa City, Iowa