Company: HCL Technologies Ltd.
Location: Iowa City
Posted on: May 3, 2021
Job Description (Posting).
JD-deskside SERVICEIncident resolution and IMACD fulfillment.
Ticket management. Must have significant experience in imaging and
troubleshooting PC's as well as soft skills up to the VIP level.
(1.) To maintain high login Efficiency (Availability) for customers
(2.) To resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards (voice and accent , Tech
Monitoring), regulatory requirements and company policies (4.) To
ensure positive customer experience and CSAT through First Call
Resolution and minimum average handling time ( AHT), rejected
resolutions or Reopen Cases (5.) To update worklogs and follow
shiftor escalation process and process compliance (6.) Work on
value adding activities such Knowledge base update and self
Keywords: HCL Technologies Ltd., Iowa City , Senior Analyst, Other , Iowa City, Iowa
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