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Clerk III - Neurosurgery Clinic

Company: University of Iowa Hospitals & Clinics
Location: Iowa City
Posted on: May 3, 2021

Job Description:

The Department of Neurosurgery at the University of Iowa Hospitals & Clinics is seeking applicants for a fulltime customer service focused Clerk III who will promote the frontline clinical operations within the Department. The Clerk III will be responsible for the check-in and check-out of neurosurgery ambulatory clinic patients, scheduling patient appointments within a pre-defined provider scheduling template, while also gathering and reviewing patient information and demographics for accuracy. They will also assist in the coordination of all necessary tests and obtain patient records to maximize the efficiency of the patients visit with the provider to maximize clinical throughput.Duties to include: Responsible for scheduling neurosurgery ambulatory care patient appointments following the guidelines of the clinic providers and the Ambulatory Care Services Standards of Excellence.Provide a positive first impression to patients / caretakers and triage any concerns or requests to available staff or recommended services.Greet patients, families, and other caretakers at the time of check-in.Schedule follow-up appointments.Effectively communicate with patients, staff and clinic service areas.Resolve any scheduling conflicts and concerns.Facilitate in the process of patient and clinic throughput.Act as a first assist to patients and respected members to ensure a smooth clinic appointment.Support the neurosurgery providers to efficiently provide care to patients.Schedule appointments via various teleservices.Collect co-pays for patient visits and complete daily closeout procedures at end of shift.Other duties as assigned. Percent of Time: 100%Schedule:Monday - Friday,40 hours a week between the times of 7:30 AM - 5:30 PM based on the clinic needs Location: Neurosurgery Clinic Rotation: Day shift University of Iowa Hospitals & Clinics"recognized as one of the best hospitals in the United States"is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. MINIMUM ELIGIBILITY REQUIREMENTS: Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment Required Qualifications: 6+ months of administrative experienceExcellent written and verbal communication skillsExcellent Organizational skillsJob related experience with and/or commitment to customer service excellenceKnowledge of medical terminology to promote better communication and understanding Desired Qualifications:Experience with Microsoft Office products.Experience utilizing electronic medical recordsExperience with patient check in/check outExperience with Prior Authorizations.Experience with cash handling.Knowledge of the University of Iowa Hospitals & Clinics complex.Experience with Epic or related electronic medical recordsExperience scheduling in an outpatient clinic settingExperience with hospital service line operationsApplication Process:In order to be considered, applicants must upload aresume(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of10calendar days. Successful candidates will be subject to a criminal background check. Professional references will be required at a later part of the recruitment process. Additional InformationClassification Title: Clerk IIIAppointment Type: MeritSchedule: Full-timeCompensationPay Level: 8Contact InformationOrganization: HealthcareContact Name: Alexander VongnhayContact Email: Equal opportunity/affirmative action employer The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services,(319) . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at319-356-7543.

Keywords: University of Iowa Hospitals & Clinics, Iowa City , Clerk III - Neurosurgery Clinic, Other , Iowa City, Iowa

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