Off-Site Customer Service Agent (Train On-Site)
Company: MCI
Location: Iowa City
Posted on: May 3, 2021
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Job Description:
POSITION OVERVIEW Looking to rewarding work, from the safety and
comfort of your own home?
We are looking for Customer Service Representative to support
inbound customer service, help desk, technical support, and
back-office processing representatives for commercial and public
sector support positions. In this role, you will handle inbound
inquiries, troubleshoot basic technical issues, and assist callers
with product and process related inquiries and professionally
represent some of the most recognizable brands in the world.
Candidates should have excellent communication skills, willing to
learn on the job, and be highly reliable.
Some On-Site training is required, up to 1 week. Weekend, Night,
and Bilingual Agents enjoy enhanced wages. There are a wide variety
of project openings available representing some of the most
recognizable brands in the world. Schedules vary by site and
program however we can usually find something that works for
everyone.
This is an entry-level position that offers on the job paid
training. Compensation is commensurate with experience. While prior
contact center experience isn't required, experience in customer
service, tech support, inside sales or back-office support is a
plus.
-------------- POSITION RESPONSIBILITIES WHAT DOES A CALL CENTER
REPRESENTATIVE DO?
This position improves customer satisfaction and supports the sales
process. Handle outbound sales inquiries and take incoming customer
service calls using state-of-the-art contact center technology. As
you become a highly trained expert on products, technology, and
business process, you will work on behalf of some of the most
recognized brands in the world. This role requires you to interact
with hundreds of customers each week across the country to resolve
support issues, sell new products and services, and ensure best in
class customer experience. In addition to being the best in the
business when it comes to customer interactions, you will need to
be confident, fully engaged, a team player, and dedicated to
bringing a positive and enthusiastic outlook to work each day.
Our entry-level Contact Center Representatives are responsible
for the following tasks:
CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic,
and dedicated.
Qualifications
CONDITIONS OF EMPLOYMENT
COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR
LIFE?
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization.
ABOUT THE APPLICATION PROCESS ...
WORK FROM HOME REQUIREMENTS Work Area
Wired High-Speed Internet Connection
Personal Desktop or Laptop Computer
Headset & WebCam
REGARDING COVID-19 As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING
that all on-site candidates wear a mask to interviews and
training.
In locations where state or local government has mandated the
use of masks, we will abide by the mandate, and REQUIRE masks be
worn when on-location.
For more information on MCI's response to COVID-19 please visit
PHYSICAL REQUIREMENTS This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.
REASONABLE ACOMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, .
DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace
differences and believe diversity is a benefit to our employees,
our company, our customers, and our community. All aspects of
employment at MCI are based solely on a person's merit and
qualifications. MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave.....
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Keywords: MCI, Iowa City , Off-Site Customer Service Agent (Train On-Site), Other , Iowa City, Iowa
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