Assistant Manager - SAL021704
Support store leadership with achieving sales targets and goals
by driving sales and business results through a premium guest
experience and efficient execution of store operations. Accountable
for participating in all activities required to attain store
objectives including sales attainment, delivery of customer service
goals, meeting operational obligations, merchandise presentation,
and inventory control program success. Drive operational
efficiencies while maximizing overall customer satisfaction.
Sales / Service
Assist management on change efforts related to product and
service knowledge and sales behaviors for associates.
Identify issues, builds action plans, and seeks opportunities to
grow the business and increase customer satisfaction.
Promote and foster a customer focused environment that ensures
Provide customer relations by engaging with customers, ensuring
customer needs are being met transitioning customer interactions to
sales associates, and providing general support of the sales
Ensure a positive shopping experience for all customers, addressing
and resolving concerns, and soliciting customer feedback, and
satisfying customer requests.
Provide coaching on sales, product, and customer training in
ensuring the highest level of customer service and sales.
Provide outstanding customer service experiences by embracing
company values, offering product and service offerings, and
offering knowledge to provide the highest level of care to
Floor management to ensure store associates are delivering an
exceptional customer service experience, building relationships and
delivering on customer service and sales goals.
Completes all operational functions according to company
guidelines, including but not limited to the following: Works under
the direction of the Store Manager to: Complete store scheduling
for front line sales team.
Ensure training goals and objectives are met for newly-hired
Provide subject matter expertise on all store functions, including
products, pricing plans, promotions, and service features, as well
as those of competitors.
Provide feedback in operational needs to enable continuous
improvement and supports associate training in operational-focus
Support the implementation and maintenance of store processes to
efficiently and effectively operate the store in identifying
continuous improvement opportunities.
Partner with store leadership to ensure that all merchandising and
operational directives are completed timely and accurately.
Adhere to all policies and procedures with a focus on loss
prevention and operational excellence.
Support visual merchandising directives within the store and
maintain visual standards and brand expectations.
Collaborate with other U.S. Cellular business functions in various
retail store initiatives and projects.
Assist with completing operational responsibilities including store
scheduling, training goals, cash administration, achieving shrink
goals, monitoring inventories, and store maintenance and
Complies with company policies, procedures, and participates in
Update management team concerning all aspects of sales, store
traffic, customer experiences/feedback, and associate
Develop and maintain strong relationships with fellow store
associates to build a culture of success.
Performs other duties as assigned.
High School Diploma or equivalent (GED).
Two or more years progressive work experience in sales and/or
Strong time management skills that include the ability to organize
and prioritize tasks, as well as meet deadlines of multiple
projects with various completion dates.
Experience in leading sales and operations in a retail store
Flexibility to perform different tasks based on day-to-day business
Ability to build effective partnerships within all areas of the
organization by exhibiting excellent interpersonal leadership,
influencing, and presentation skills.
Ability to read, write and speak the English language to
communicate with associates and customers in person, on the phone,
and by written communication in a clear, straight-forward and
Detail-oriented and a good problem solver.
Intermediate level of Microsoft Office (Word, Excel, PowerPoint)
and Windows-based systems/applications.
Flexible in working a varied schedule including regular nights,
weekends, and holidays.
Ability to travel to other locations when needed or
Experience with Point of Sale (POS) systems.
Experience in wireless or telecommunications industry.
Experience with computerized pricing and inventory control
Familiar with various mobile software applications and operating
systems (Android, Apple).
Experience with store operations to identify issues, trends, or
exceptions to drive improvement of results and recommend
Demonstrated success to lead and empower others to succeed in a
goal- and incentive-based work environment.
Experience in providing training and guidance to peers.
Job : Sales Retail
Location(s) : Iowa-IOWA CITY_IA
U.S. Cellular® is an EEO employer and gives consideration to
qualified applicants without regard to
identity/national origin/disability/veteran status, pregnancy or