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Patient Services Assistant

Company: Veterans Health Administration
Location: Iowa City
Posted on: May 3, 2021

Job Description:

SummaryThe Iowa City Health Care System is recruiting for two (2) full-time Patient Services Assistants. One position is located at the Coralville VA Clinic and one is located at the Ottumwa VA Clinic.***These positions are temporary, not to exceed 09/30/2021.*** Learn more about this agency ResponsibilitiesThis position serves as a Patient Services Assistant (PSA) under the screening and escort section of the Ambulatory Care Service Line at the Iowa City VA Medical Center (ICVAMC). The position is responsible for supporting the daily COVID-19 screening of patients, staff and visitors. This position also includes escorting and transportation of patients. This position is a highly public one that requires excellent customer service skills. The incumbent assists in all aspect's door screening and coordination and movement of patients and at ICVAMC. The PSA is responsible for performing a variety of administrative and clerical duties and is the liaison between the Escort section and other VA staff in order to assure that Escort is responsive to their needs within the capability of available manpower. The PSA will report issues or needs directly to the Administrative Officer, Ambulatory Care Service Line.MAJOR DUTIES:- The Patient Services Assistant is responsible for the ensuring people entering the facility areproperly screened for COVID-19- Safely and efficiently transports patients, and other patient related articles.- Receives transport requests by telephone.- Is expected to be well-informed of work progress, establish work priorities and makeadjustments to comply with new or revised recommendations from the supervisor.- Prepares and maintains records reflecting work volume and is responsible for the clerical administrativeaspects of scheduling and processing necessary to complete all escort activities.- Keeps up-to-date with room and clinic changes and recommends to the supervisor the revisionof escort directions and resources to meet these changes.- Consults with the supervisor to make changes or coordinate work as needed.- Coordinates the work of volunteers assigned to Escort, assigns requests on selectiveconsideration of transportation method needed to move the patient.- Makes changes to meet deadlines and priorities set by nursing service.- Assures compliance with hand-off communication procedures, checking each patient's nameband prior to transporting to ensure proper patient identification.- Provide and transport equipment as requested.- Disinfects/wipes down transport equipment with approved cleaning product prior to eachpatient transport.- Request assistance from the nursing team to transfer patients to or from transport equipment,if needed. Responsible for notifying nursing or ancillary personnel upon arrival or departure ofpatients.- Attends to the care of documents relating to the patient.- Reports immediately any unusual symptoms of patients i.e., fainting or shortness of breathduring time of transport.Must be able to speak, spell, read, write and understand English. Must have excellent communication skills and the ability to interact well with patients of all ages. Must have good patient relations and courteous manners. Must be able to work under stress in a fast-paced environment. Must demonstrate reliability, punctuality and good attendance.PLEASE SEE BELOW FOR QUALIFICATION REQUIREMENTSWork Schedule: Monday - Friday, 8:00 a.m. - Friday, 4:30 p.m.Telework: Not availableVirtual: This is not a virtual position.Position Description/PD#: Patient Services Assistant/PD50445ACV19Relocation/Recruitment Incentives: Not authorizedFinancial Disclosure Report: Not required Travel Required Not requiredSupervisory status No Promotion Potential 3 Job family (Series) 0303 Miscellaneous Clerk And Assistant Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/22/2021.You may qualify based on your experience and/or education as described below:General Experience: You must have one year of general experience. General experience is defined as: Progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.OREducation: 1 year of education above high school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours. Applicants may also qualify, based on the completion of an intensive, specialized course of study of less than 1 year. Courses of this type normally require completion of up to 40 hours per week of instruction rather than the usual 20 hours per week, and are usually of at least 3 months duration. Such courses may have been obtained through a variety of programs such as those offered by business or technical schools, and through military training programs. To be creditable, such a course must have been designed specifically as career preparation for the work of the position being filled, and must have provided the applicant with the necessary knowledge, skills, and abilities to do the work.ORCombination: Applicants may also combine education and experience to qualify at this level.You will be rated on the following Competencies for this position:Conflict ManagementConscientiousnessInterpersonal SkillsListeningExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: Extended sitting and answering numerous phone calls. Required to stand and walk up to 8 hours a day throughout the facility. Will be required to climb and descend stairs to reach certain destinations. Will be required to push and pull wheelchairs and other equipment weighing up to 400 pounds. Will be required to transport patient belongings and miscellaneous equipment weighing up to 20 pounds. Will be required to transport patients and items up and down an incline of 1 inch per foot.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional informationReceiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.This job opportunity announcement may be used to fill additional vacancies.Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.If you are unable to apply online view the following link for information regarding an Alternate Application. Read more How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Read more Background checks and security clearanceSecurity clearance Other Drug test required No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Help Required DocumentsTo apply for this position, you must provide a complete Application Package which includes:ResumeThe following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.Cover LetterDD-214/ Statement of ServiceDisability Letter (VA)Other (1)Performance AppraisalProfessional CertificationResumeSeparation Notice (RIF)SF-50/ Notification of Personnel ActionTranscriptRESUME REMINDER - Your resume must include the following information for each job listed: * Job Title and a summary of duties. (be as detailed as possible) * Month & year start/end dates (e.g. June 2007 to April 2008) * Full-time or part-time status (MUST include hours worked per week if part-time). * Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. * Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Help BenefitsA career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Keywords: Veterans Health Administration, Iowa City , Patient Services Assistant, Other , Iowa City, Iowa

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