Supervisor Region Operations - Iowa City, IA or Cedar Rapids, IA or Davenport, IA
Company: Lumen
Location: Iowa City
Posted on: February 22, 2021
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Job Description:
About LumenLumen is guided by our belief that humanity is at its
best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumens
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies.The RoleThe
Supervisor Region Operations responsibilities are to manage
technicians in specific service areas, and to provide quality
residential and business communications services on a profitable
basis while adhering to company policies, procedures and
directives. Develop and maintain an aggressive, knowledgeable,
customer-focused team that promotes and sells Lumen products and
services while providing a service experience that exceeds the
customer''s expectations.The Main Responsibilities* Manage the
daily operation of outside and inside plant technicians whose work
includes the installation and maintenance of residential, business,
central office as well as design services and splicing activities.*
You will serve as the single point of contact between Lumen and
Contractors to resolve issues arising during the construction
and/or maintenance process.* Motivates team for continuous
improvement and achievement of maximum performance.* This includes
a major emphasis on training, coaching and development of employees
with regards to new processes and quality standards, customer
contact, safety, expense control and technical skills.* Will
represent Lumen with customers and governmental agencies.*
Collaborates with others to achieve a win-win working
relationship.* Celebrates successes, appropriately uses rewards and
recognition.What We Look For in a Candidate* Bachelor''s Degree or
equivalent education and experience. * 4+ years of
telecommunications industry experience which demonstrates a basic
knowledge of telephony, outside plant construction, repair
practices and current knowledge of digital switching systems.*
Basic knowledge of emerging and advanced communications
technologies including Ethernet, XDSL, XPON, Wireless.* Lean Six
Sigma Certification - Green Belt.* Effective communication, which
involves clearly conveying, delivering and receiving direction. *
Work leadership experience that demonstrates involvement in
planning, directing and monitoring the work of others and ability
to build group commitment to company goals and objectives.* Work
experience that demonstrates strong analytical and/or
problem-solving skills* Computer skills are required including
Excel, Outlook, Word, PowerPoint, Workflow, GPS, and Inventory
systems. * Working knowledge and experience with Contractor
relations.* Works in a consultative manner with others, i.e.
establish rapport, interview/fact-find, present options/recommend
solutions, follow-up and customer focused behavior.* Previous
experience in a multi-tasking, result oriented position in a
deadline focused department.* Valid driver''s license with
satisfactory driving record.Preferred Qualifications:* 2 - 4 years
of experience managing teams within a technical environment.* 2+
years of experience with installation, maintenance, and repair of
POTS and HSI.* 2+ years'' experience with contractor/vendor
relations.* 2+ years of experience with Excel, email and legacy
systems.Work Environment:* Duty Management work will be scheduled
on a rotation basis and pager duty will be required.* Requires
varying tours and hours including possible mandatory overtime and
holidays.* Must perform work with minimal supervision.* Must be
able to prioritize multiple projects and perform under pressure.*
Must negotiate timeframes for completion and meet critical
deadlines.* Must be willing and able to work with other co-workers
to complete job assignments.What to Expect NextBased on your job
application information you may be given the opportunity to
complete a video interview immediately after applying. This will
include a set of questions for you to record a response to in
addition to Game Challenges. Completion of this video interview is
a requirement in order to be considered for our open position. Now
not a good time? No worries, we will also send you an email with a
link to complete the video interview. We strongly recommend that
you complete this within 5 days of your application
date.Requisition #: 237249EEO StatementWe are committed to
providing equal employment opportunities to all persons regardless
of race, color, ancestry, citizenship, national origin, religion,
veteran status, disability, genetic characteristic or information,
age, gender, sexual orientation, gender identity, marital status,
family status, pregnancy, or other legally protected status
(collectively, protected statuses). We do not tolerate unlawful
discrimination in any employment decisions, including recruiting,
hiring, compensation, promotion, benefits, discipline, termination,
job assignments or training.DisclaimerThe above job definition
information has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Job duties and
responsibilities are subject to change based on changing business
needs and conditions.by Jobble
Keywords: Lumen, Iowa City , Supervisor Region Operations - Iowa City, IA or Cedar Rapids, IA or Davenport, IA, Other , Iowa City, Iowa
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