IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Call Center Representative

Company: Mediacom
Location: Iowa City
Posted on: February 20, 2021

Job Description:

Training Class begins March 29, 2021!!Start a lasting career with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!GENERAL RESPONSIBILITIES:Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.SPECIFIC RESPONSIBILITIES: Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. Apply Retention Department's mission statement to sell Mediacom's service when possible. Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. Use the Mediacom resources to sell against the competition and explain our competitive edge. Build customer loyalty by providing legendary customer service. Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. Educate customers in the use of installed products, service offerings, billing, charges, and product features. Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service, pricing and technical problems for customers by asking questions. Meets retention goals set by Company/department. May assist in the training of new Representatives through on-the-job training program. Other duties as assigned.PREFERRED EXPERIENCE/SKILLS: High School Diploma or equivalent required. 2+ years customer service experience required, sales experience preferred. Customer-oriented mentality. Ability to operate a computer. Effective listening skills with high level of empathy. Effective verbal communication skills, including grammar and tone. Strong ability to ask relevant questions to identify customer needs/concerns. Ability to remain calm and confident while managing confrontation and rejection. Self-motivator - upbeat and with a high energy level. Strong work ethic; team-oriented attitude.

Keywords: Mediacom, Iowa City , Call Center Representative, Other , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

List your Garage or Parking Space - $300/mo - Less than Part Time
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Location: Waterloo
Posted on: 03/1/2021

Store Associate
Description: Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor
Company: The Home Depot
Location: Waterloo
Posted on: 03/1/2021

Press Brake Operator
Description: Adecco is helping a local manufacturing plant in Moline IL with a Press Brake Operator position. Looking for 1st and 2nd shift candidates. MUST have Press Brake
Company: Adecco USA
Location: Moline
Posted on: 03/1/2021

Member Services Account Specialist (Event Rental Segment)
Description: Do you have a passion for event rental and the innate hunger to find your next prospect and close the next deal As a Member Services Account Specialist Event Segment , you will leave no stone unturned (more...)
Company: American Rental Association
Location: Moline
Posted on: 03/1/2021

General Cleaners
Description: Company Description br br Since 1915, The Millard Group, a third-generation family owned company, has adhered to one philosophy: to contribute to clients' success by providing outstanding value and (more...)
Company: The Millard Group, Inc.
Location: Dubuque
Posted on: 03/1/2021

Skilled Craftsman
Description: Job Description br br The Skilled Craftsman's responsibilities include, but are not limited to assembling and building cabinets and ensuring that materials meet the quality standards set forth by (more...)
Company: MasterBrand Cabinets, Inc
Location: Waterloo
Posted on: 03/1/2021

Description: Twin City Tree Service is now hiring a Groundsperson br Now Hiring Qualified Groundsperson for Tree Removal and Land Clearing Operations. Must be self-disciplined,
Company: Twin City Tree Service
Location: Waterloo
Posted on: 03/1/2021

Mail Processor - Postal Service
Description: Mail Processor: br Join the US Postal Service in less than 2 weeks, and be a valued team member in one of America's largest, most prestigious, and highest paid work forces. The average postal worker (more...)
Company: Postal Job Placement
Location: Waterloo
Posted on: 03/1/2021

Licensed Professional Counselors ( LPC ) ? Remote Online Counseling
Description: Licensed Professional Counselors LPC , Licensed Clinical Social Workers LCSW , Licensed Marriage and Family Therapists LMFT , Psychologists, and Licensed Mental Health Counselors LMHC are provided (more...)
Company: BetterHelp
Location: Waterloo
Posted on: 03/1/2021

Chemical Operations Specialist (74D)
Description: Join the frontlines to protect against some of the world's most powerful threats. As a Chemical Operations Specialist for the Army National Guard, you will support the country during natural disaster (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds