The Installation Technician will perform basic and moderately
advanced installations, disconnects and service changes for
residential and business customers for ImOn Communications. Perform
basic troubleshooting and repair for services from tap to
consumer's electronic devices (TV, VCR, Modem, phone, etc.).
Essential Job Responsibilities
Perform installations, troubleshoot and repair ImOn
Communications services including set top box return from the tap
to the connection of the customer´s equipment for single and
multi-family dwellings including, as appropriate, all necessary
wiring (interior and exterior) and hardware; install, troubleshoot
and repair drops from tap to cable modem
Educate customer on proper use of services
Determine acceptability of service by using diagnostic software,
performance testing tools or other appropriate methods of
testing service; identify and repair leakage from the tap to the
Perform connects (new connects and reconnects), disconnects
(requested and non-pays), upgrades, downgrades, and relocates;
install additional outlets, and install or remove ImOn equipment;
connect various options available with customer’s equipment per
Assure proper signal levels and picture quality on all
television sets, and clean the premises of all debris and materials
after the installation is complete
Monitor and record system, drop and in house leakage; maintain
records including daily longs, gas sheets, etc. as required;
properly record all required information on work orders, surveys,
Promote cable, Internet, and other Company services; educate the
customer on channel lineups, proper equipment usage, and other
services that are available; represent Company as needed to collect
payments and secure appropriate customer signatures; relay
Comply with all safety policies, practices and procedures.
Participate in proactive team efforts to achieve departmental
and company goals.
Provide leadership to others though example and sharing of
Routine and other maintenance on company provided truck
Keep company provided truck clean
Report any damages to company provided truck.
Company provided tools are issued to employee and if lost damage
or stolen need to be reported immediately for replacement.
Perform additional duties as assigned.
Promotion of ImOn Culture
ImOn Mission: Creating Connections, One
Person at a Time
Integrity and Transparency
Deliver on Promises
Take Risk and Manage Obstacles
ImOn's 5 C's:
Connect with Customers
Connect with Colleagues
Connect with Community
Attention to Detail
Conflict Management: Planning, Prioritizing, and Goal
Personal Effectiveness/ Credibility
Problem Solving/ Analysis
Required Experience, Training, and Special Qualifications
High School Diploma or equivalent.
NCTI or SCTE certification preferred.
Valid Iowa Drivers License with a driving record that allows for
you to be insured by ImOn’s insurance carrier.
Essential Physical Abilities
Requires the following with or without reasonable
Sufficient clarity of speech and hearing which permits the
employee to communicate effectively.
Sufficient vision which permits the employee to operate
equipment and tools.
Sufficient manual dexterity and personal mobility which permits
employee to operate equipment.
Capable to carry, climb and operate extension ladder, (approx.
28 ft high and 75+ pounds).
Must accommodate various working conditions such as:
Poorly ventilated areas such as attics during extreme heat, dust,
dirt, noise, insects, cleaning solution; work outdoors in all kinds
of weather and at all times of the day or night; work near power
lines and electricity.
Capable to climb poles using gaffs, hooks and climbing belt as
Vision ability: close vision, peripheral vision, and ability to
Ability to make cable connections in tight spaces by bending,
Ability to walk over all types of terrain in all kinds of
weather while carrying 75+ pounds including tools and equipment,
gaffs, ladders, and fully loaded tool belts.
Ability to work while standing 50 - 70% of the time.
Employees must be able to use required personal protective
equipment to adhere to safety requirements.
Employees in this position must weigh within the safety weight
requirements (250lbs without tools) to safely operate company
ladders and bucket trucks which are essential to this position.