IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Entry Level Call Center Representative

Company: Mass Markets
Location: Iowa City
Posted on: September 11, 2020

Job Description:

CALL CENTRE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.-------------POSITION RESPONSIBILITIESWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required
    • Must be 18 years of age or older
    • High school diploma or equivalent
    • Experience with data-entry utilizing a computer
    • The ability to read and speak English fluently
    • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
    • Excellent organizational, written, and oral communication skills
    • The ability to type swiftly and accurately (20+ words a minute)
    • Ability to work regularly scheduled shifts within our hours of operation including the training period.
    • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
    • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
    • Highly reliable with the ability to maintain regular attendance and punctuality
    • The ability to evaluate, troubleshoot, and follow-up on customer issues
    • An aptitude for conflict resolution, problem solving and negotiation
    • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
    • Ability to multi-task, stay focused, and self-manage
    • Strong team orientation and customer focus
    • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
    • Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
      • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
      • State or Federal work experienceCOMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS
        • Medical, Dental, and Vision Coverage Options
        • Paid Time-Off
        • Regular Raises
        • Advancement Opportunity
        • Fun, Engaging Work Environment
        • Casual Dress Code
        • Cash and Prize ContestsSCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.REGARDING COVID-19As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKSTo help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. Associated topics: agent, agente de servicio al cliente, associate, call center associate, call center specialist, customer service associate, rep, representante de servicio al cliente, service specialist, technical assistant

Keywords: Mass Markets, Iowa City , Entry Level Call Center Representative, Other , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Team Owner Operator Truck Driver - $1.05-MILE BASE PAY!
Description: Owner Operator Teams Earn 1.05 per Mile Base Pay NEW - EAST/WEST DEDICATED ROUTES FOR TEAMS John Christner Trucking is moving critical fresh food loads to restock
Company: John Christner Trucking
Location: Dubuque
Posted on: 09/24/2020

Part time Associate Banker (20 hours) Moline - Moline, IL
Description: As an Associate Banker at Chase you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday (more...)
Company: JPMorgan Chase
Location: Moline
Posted on: 09/24/2020

Power Generation Equipment Repairer
Description: 91D Power-Generation Equipment Repairer - Waterloo, IA - Army National Guard - Job Details Job Seeker Learn More Log In Register Jobs by Location Employer Learn More Log In Register Media Kit Pricing (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 09/24/2020


Server (Part Time)
Description: Are you looking for an opportunity to work in your community that allows you to build relationships and make a difference br br Our Mount Carmel Bluffs community is seeking part-time Servers / Dietary (more...)
Company: Presbyterian Homes & Services
Location: Dubuque
Posted on: 09/24/2020

National OTR Dry Van Driving Job - Moline, IL
Description: GREAT PAY EVERY DAY br Top Pay Certified Carrier Are you looking for a fleet that gives you options Crete Carrier is seeking professional truck drivers to join their Southeast Regional fleet. Home (more...)
Company: Crete Carrier
Location: Moline
Posted on: 09/24/2020

Doordash: Delivery Driver - No Experience Needed
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making
Company: Doordash
Location: Dubuque
Posted on: 09/24/2020

Client Experience Coordinator
Description: What You'll Do - Be the first point of contact and triage the needs of the clients and the office. - Field prospective and current client calls. - Proposal production and contract initiation. - Process
Company: The Davey Tree Expert Company
Location: Moline
Posted on: 09/24/2020

Gastro Locum is Paying Big!
Description: Hi, Falon at The Talent Society. We have locum Gastro Position in Dubuque, IA starting July/August and looking for help If
Company: The Talent Society
Location: Dubuque
Posted on: 09/24/2020

Professional Counselor
Description: Private practice with no doors and no overhead. 10 10 Join the world 38 039 s largest online counseling platform. 10 10 We provide the marketing, the technology, and the additional income. You (more...)
Company: BetterHelp
Location: Waterloo
Posted on: 09/24/2020

Vitamin/Body Care Asst
Description: SunIRef:Event141 Overview Job Summary The Vitamin/Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body (more...)
Company: Natural Grocers
Location: Dubuque
Posted on: 09/24/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds