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Customer Service Representative

Company: Mass Markets
Location: Iowa City
Posted on: September 4, 2020

Job Description:

Job Description: br/br/bID/b 2019-2815br/bJob Locations/b Iowa City, IAbr/bJob Post Information* : Posted Date/b 2020-08-20br/bDepartment/b STANDARD REPRESENTATIVE POSITIONSbr/bSchedule/b Flexible Day, Evening Weekend Shifts - M-F, Sbr/bWage Description/b Base Hourly + Bonus Daily Contestbr/bBonus/b Weeklybr/bEducation/b High School Diploma/GEDbr/br/br/bPOSITION OVERVIEW/bbrbrstrong CUSTOMER SERVICE REPRESENTATIVE /strongbrbrCareers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus.brbrFull-Time or Part-Time, Base + Bonuses. brbrb-----/bbrbrbPOSITION RESPONSIBILITIES/bbrbrstrong WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? /strongbrbrWe improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! brbrstrongOur Customer Service Representatives are responsible for the following tasks:/strongbrulliAssist customer with their service inquiries/liliLearn the common requests and solutions/liliImprove the customer's experience/liliUtilize our service techniques and systems/liliEscalate customer dissatisfaction to proper channels/liliIncrease your skills with every interaction/li/ulbrIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!brbrbCANDIDATE QUALIFICATIONS/bbrbrstrong WONDER IF YOU ARE A GOOD FIT? /strongbrbrMCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. brbrstrongQualifications/strongbrulliMust be 18 years of age or older/liliHigh school diploma or equivalent/liliExcellent organizational, written, and oral communication skills/liliThe ability to type swiftly and accurately (20+ words a minute)/liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/liliBasic understanding of Windows operating system/liliHighly reliable with the ability to maintain regular attendance and punctuality/liliThe ability to evaluate, troubleshoot, and follow-up on customer issues/liliAn aptitude for conflict resolution, problem solving and negotiation/liliMust be customer service oriented (empathetic, responsive, patient, and conscientious)/liliAbility to multi-task, stay focused and self manage/liliStrong team orientation and customer focus/liliThe ability to thrive in a fast-paced environment where change and ambiguity prevalent/liliExcellent interpersonal skills and the ability to build relationships with your team and customers/li/ul brbrbCOMPENSATION DETAILS/bbrbrstrong WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? /strongbrbrWe believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.brbrEmployees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. brbrstrongJUST A FEW OF THE BENEFITS/strongbrulliMedical, Dental, and Vision Coverage Options/liliPaid Time-Off/liliRegular Raises/liliWork-at-Home Opportunities/liliAdvancement Opportunity/liliFun, Engaging Work Environment/liliCasual Dress Code/liliCash and Prize Contests/li/ulbrbrbSCHEDULE/bbrbrstrong NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? /strongbrbrWe can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.brbrbPHYSICAL REQUIREMENTS/bbrbrThis job operates in a

Keywords: Mass Markets, Iowa City , Customer Service Representative, Other , Iowa City, Iowa

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