CALL CENTER REPRESENTATIVE - Full-Time (Mid-Shift, 11am-8pm, Tues-Sat)

Company: Mass Markets
Location: Iowa City
Posted on: May 10, 2020

Job Description:

POSITION OVERVIEWJoin our growing team and build a career. As a Call Center Representative, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of several different clients. Provide customer service, educating and upselling customers on products/services. Candidates should be highly reliable, have excellent communication skills and be willing to learn--on the job every day.--Open Shift: Mid-Shift, Tues-Sat (11am-8pm)--Iowa City, IA 52240. Full-Time.--SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?This position is scheduled Tuesday through Saturday, 11am to 8pm. Work with our talent acquisition team to find the right schedule for you.--For qualified candidates, there are always multiple options--to fit your busy schedule and deliver--the work-life balance you want and need.--Apply sooner rather than later, the best schedules fill quickly.--POSITION RESPONSIBILITIESWHAT DOES A CALL CENTER REPRESENTATIVE DO?Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls.----Call Center Representatives are repsonsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handlingIn addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners.--CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?--Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.-- Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.--You will--learn to--be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.-- --Other Call Center Representative Qualifications Include: Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of ageEntry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.--COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.-- Our people are not just employees; they are our most important resource!-- Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus.--Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.--Employees earn generous paid time off as well as paid holiday's and paid training opportunities.--Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.--All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.----Optional Roth IRA retirement accounts, Term Life Insurance--and Whole Life Insurance plans are available to all employees each open enrollment period.----Total Rewards BreakdownCompetitive Starting Compensation-- Weekly Bonus Opportunity-- Daily Contest PayoutsWeekly Pay Cycles-- Paid Time-Off-- Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From-- Growing Company with Fortune 50 Clients-- Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition-- Company Debit Card (With Daily Cash Uploads)-- Paid HolidaysRetirement IRA Options-- Guaranteed Issue Term Life Insurance-- Whole Life Insurance Investment OptionsRegular Raises and Career Progression-- Flexible Scheduling Options-- Employee Development and Advancement ProgramsEmployee Discount Program-- Fun, Engaging Work Environment-- Cash and Prize IncentivesModern Work Environment-- Casual Dress Code-- Relocation Potential--ABOUT USIn 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.--Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).--MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.--MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,--creed, religion,--sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental--disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Keywords: Mass Markets, Iowa City , CALL CENTER REPRESENTATIVE - Full-Time (Mid-Shift, 11am-8pm, Tues-Sat), Other , Iowa City, Iowa