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Shared Call Center Representative

Company: Mass Markets
Location: Iowa City
Posted on: March 26, 2020

Job Description:

POSITION OVERVIEWSHARED CALL CENTER REPRESENTATIVEJoin the team and grow with us! Become a Shared Call Center Representatives and improve customer experiences. Learn the latest customer service techniques answering incoming calls and providing support to only inbound customers. You will be shared between a set number of projects taking only inbound service request. Some sales will be required but customer service is the main priority.??Full-Time or Part-Time. Inbound Only. Base + Bonuses.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options?to fit your busy schedule and deliver?the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.?Apply sooner rather than later, the best schedules fill quickly. ?Available Full-Time & Part-Time Shifts:

  • Day
  • Evening
  • WeekendPOSITION RESPONSIBILITIESWHAT DOES A SHARED CALL CENTER REPRESENTATIVE DO??As a shared role, you are responsible for making each customers? day. Understand their needs and provide a proper solution in a timely manner. Learn new systems and technology to accurately manage our clients? accounts. Practice your new customer service techniques with every interaction.?Our Shared Call Center Representatives are responsible for the following tasks:
    • Respond to inbound customer service & sales requests
    • Understand customer needs and provide solutions
    • Improve our partners reputation with customers
    • Learn new systems and customer service techniques
    • Escalate customer dissatisfaction when necessary
    • Increase first contact resolutions without escalationIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.??Other Shared Call Center Representative Qualifications Include:
      • High school diploma or equivalent; College Students, Interns, and College Graduates are welcome
      • Ability to learn contact center applications
      • Must be proficient with basic PC skills
      • Ability to multi-task in a fast-paced environment
      • Highly reliable
      • Minimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.?COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. ?Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday?s and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation.?TOTAL REWARDS BREAKDOWN
        • Competitive Starting Compensation
        • Weekly Bonus Opportunity
        • Weekly Pay Cycles
        • Paid Time-Off
        • Daily, Week, and Quarterly Recognition
        • Paid Holidays
        • Daily Contest Payouts
        • Company Debit Card (With Daily Cash Uploads)
        • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
        • Regular Raises and Career Progression
        • Flexible Scheduling Options
        • Employee Discount Program
        • Advancement Opportunity and Ongoing Training
        • Fun, Engaging Work Environment
        • Cash and Prize Incentives
        • Modern Work Environment
        • Casual Dress Code
        • And More...All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.ABOUT USABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,?creed, religion,?sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental?disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Keywords: Mass Markets, Iowa City , Shared Call Center Representative, Other , Iowa City, Iowa

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