Blended Call Center Representative
Company: Mass Markets
Location: Iowa City
Posted on: March 23, 2020
ID 2Job Locations Iowa City, IAJob Post Information* : Posted
Date 2020-03-09Department Blended Call Center
RepresentativeSchedule Day, Evening & Weekend Shifts - M-F, SWage
Description Base Hourly + Bonus & Daily ContestBonus
WeeklyEducation High School Diploma/GED
BLENDED CALL CENTER REPRESENTATIVE
Start a career with our growing team! We need Blended Call Center
Representatives to help improve the customers' experience and
create sales opportunities when possible. Swivel between inbound
and outbound projects daily, supporting customers through the sales
process and learning customer service/selling methodology.
Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
For qualified candidates, there are always multiple options to fit
your busy schedule and deliver the work-life balance you want and
need. Work with our talent acquisition team to find the right
schedule for you. Apply sooner rather than later, the best
schedules fill quickly.
Available Full-Time & Part-Time Shifts:
WHAT IS A BLENDED CALL CENTER PROFESSIONAL?
As a blended role, you are responsible for receiving or reaching
out to customers with service requests, providing solutions or
upselling when opportunities arise. You'll use the latest contact
center technology and customer experience strategy. As a highly
trained expert on products, technology, and business process you
will work on behalf of some of the worlds most recognized
Our Blended Call Center Representatives are responsible for the
- Support customers, handle requests, provide solutions
- Thoroughly learn clients products and services
- Maintain existing relationships with professionalism
- Utilize new systems for accurate account management
- Escalate customer dissatisfaction when necessary
- Resolve issues empathetically within the first interaction.
In addition to becoming the best-in-the-business, you will need to
be confident, fully engaged, a team player, and dedicated. You are
also responsible for every customer interaction, bringing a
positive and enthusiastic outlook to work each day.
WONDER IF YOU HAVE WHAT IT TAKES?
We provide all new employees with paid, world-class training.
Qualified candidates must be willing to learn new products,
processes, and technology. Candidates should be positive, driven,
and confident individuals that will represent the company and its
customers professionally. Experience in customer care, sales, or
phone-based roles is a plus but not required.
Other Blended Call Center Representative Qualifications
- High school diploma or equivalent; College Students, Interns,
and College Graduates are welcome
- Ability to learn customer service software applications
- Must be proficient with basic PC skills
- Ability to multi-task in a fast-paced environment
- Highly reliable
- Minimum 18 years of age
Experienced and entry-level candidates are encouraged to apply.
Previous experience in retail, bartending, receptionist roles,
phone jobs, sales, purchasing, hospitality, collections, customer
service, food service, or office/administrative roles is preferred,
but not required since we train all new employees for the job.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
Team members are not just employees, they are family! We also
believe hard work should pay off. Starting compensation includes a
base hourly wage commensurate with experience, an hourly attendance
bonus, and a weekly performance bonus.
Regular reviews and raises are awarded based on tenure and
performance. Earn generous paid time off as well as paid holiday's
and paid training opportunities. Regular daily, weekly, and monthly
incentives are part of the overall compensation.
TOTAL REWARDS BREAKDOWN
- Competitive Starting Compensation
- Weekly Bonus Opportunity
- Weekly Pay Cycles
- Paid Time-Off
- Daily, Week, and Quarterly Recognition
- Paid Holidays
- Daily Contest Payouts
- Company Debit Card (With Daily Cash Uploads)
- Full-Benefits (Medical, Dental, Vision, Life Insurance,
Retirement IRA, and more)
- Regular Raises and Career Progression
- Flexible Scheduling Options
- Employee Discount Program
- Advancement Opportunity and Ongoing Training
- Fun, Engaging Work Environment
- Cash and Prize Incentives
- Modern Work Environment
- Casual Dress Code
- And More...
All employees are eligible for MEC medical plans after 30 days and
group medical, dental and vision benefits after 90 days. Optional
Roth IRA retirement accounts, Term Life Insurance, and Whole Life
Insurance plans are available to all employees each open enrollment
Mass Markets, an MCI Company, is a world leader in advanced,
tech-enabled B2B, B2C and H2H contact center telesales, customer
care and digital services. With a culture built on customer
experience, we are committed to excellent customer interactions
that create value for our clients. Since 2003, Mass Markets has
delivered innovative, high-impact, agile, scalable, and compliant
business process outsourcing services with superior quality and
performance. People-powered and tech-enabled, we SAVE, SELL and
SERVICE across the customer life-cycle; we SOLVE complex people,
process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will
not discriminate against any applicant or employee on the basis of
age, race, color, creed, religion, sex, sexual orientation, gender,
gender identity or expression, medical condition, national origin,
ancestry, citizenship, marital status or civil partnership/union
status, physical or mental disability, pregnancy, childbirth,
genetic information, military and veteran status, or any other
basis prohibited by applicable federal, state or local law. Mass
Markets will consider for employment qualified applicants with
criminal histories in a manner consistent with local and federal
MCI is the Parent Company for the following businesses: Gravis
Apps, Mass Markets, and OnBrand24. MCI acquires and operates
companies that provide tech-enabled BPO CX services, software
applications, and technology to mid-market & enterprise customers.
MCI is a multi-faceted tech-enabled business services supplier with
a synergetic product and services portfolio and an expert
leadership team. Our focus is on the development and delivery of
dynamic technology, human capital, and professional services.
Keywords: Mass Markets, Iowa City , Blended Call Center Representative, Other , Iowa City, Iowa
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