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OPEN INTERVIEWS - Call Center Representative Openings

Company: Mass Markets
Location: Iowa City
Posted on: January 17, 2020

Job Description:

POSITION OVERVIEWCALL CENTER REPRESENTATIVEJoin our team and grow with us! We are now hiring Call Center Representative to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.?Iowa City, IA 52240. Call Center Agent, Customer Service & Basic Sales, Full-Time or Part-Time.?SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options?to fit your busy schedule and deliver?the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.?Apply sooner rather than later, the best schedules fill quickly.??POSITION RESPONSIBILITIESWHAT IS A CALL CENTER REPRESENTATIVE??This position is will resolve customer service calls using modern contact center technology and customer experience strategy. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Another responsibility is to professionally manage accounts for some of the most recognized brands in the world as an expert on products, technology, and business process.?Our Call Center Representatives are responsible for the following tasks:

  • Consistently service customers, providing efficient resolutions
  • Expand your product and service knowledge daily
  • Professionally build and support existing client relationships
  • Become a brand ambassador managing large accounts
  • Escalate customer dissatisfaction to managerial team
  • Utilize systems and technology to resolve initial interactions?CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES??Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.? Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.?You will?learn to?be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.? ?Other Call Center Representatives Qualifications Include:
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of ageEntry-level, as well as experienced candidates, are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.?COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.? Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus.?Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.?Employees earn generous paid time off as well as paid holiday?s and paid training opportunities.?Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV?s, trips, tickets, and even cars.?All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance?and Whole Life Insurance plans are available to all employees each open enrollment period.??Total Rewards BreakdownCompetitive Starting Compensation? Weekly Bonus Opportunity? Daily Contest PayoutsWeekly Pay Cycles? Paid Time-Off? Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From? Growing Company with Fortune 50 Clients? Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition? Company Debit Card (With Daily Cash Uploads)? Paid HolidaysRetirement IRA Options? Guaranteed Issue Term Life Insurance? Whole Life Insurance Investment OptionsRegular Raises and Career Progression? Flexible Scheduling Options? Employee Development and Advancement ProgramsEmployee Discount Program? Fun, Engaging Work Environment? Cash and Prize IncentivesModern Work Environment? Casual Dress Code? Relocation Potential?ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.?Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,?creed, religion,?sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental?disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.?ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.?

Keywords: Mass Markets, Iowa City , OPEN INTERVIEWS - Call Center Representative Openings, Other , Iowa City, Iowa

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