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GE Appliances Customer Care --- Full-Time & Part-Time

Company: Mass Markets
Location: Iowa City
Posted on: December 3, 2019

Job Description:

POSITION OVERVIEW As a Home Delivery Customer Service Associate for GE Appliances you will  handle inbound phone interactions with residential and business customers.  You will provide customer service and educate customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.  This position offers both full-time and part-time options with flexible scheduling. Located in Iowa City, IA 52240. Full-Time & Part-Time. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, we offer multiple shifts and weekly work hour variations available to our full-time and part-time team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Apply sooner rather than later, the best shifts fill quickly. POSITION RESPONSIBILITIES WHAT IS A CUSTOMER CARE REPRESENTATIVE? In this role, you are responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.  As a highly trained expert on products, technology and business process, you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. Our Customer Care Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Care Representative Qualifications Include: Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Entry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards Breakdown Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest PayoutsWeekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid HolidaysRetirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment OptionsRegular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement ProgramsEmployee Discount Program  Fun, Engaging Work Environment  Cash and Prize IncentivesModern Work Environment  Casual Dress Code  Relocation Potential ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: Mass Markets, Iowa City , GE Appliances Customer Care --- Full-Time & Part-Time, Other , Iowa City, Iowa

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