JR IT System Administrator (Iowa City, IA)

Company: Iowa State Job Bank
Location: Iowa City
Posted on: November 21, 2022

Job Description:

TheiIT Junior System Administratoriis responsible for theiimplementation and support of technology infrastructure including hardware, software, and office systems. The Junior Systems Administratorimust effectively diagnose issues and correct problems as well as provide the primary help desk support to users.i iA very strong teamwork and customer service attitude is critical as well as strong analytical, organizational, and communications skills.i Must also be able to work independently.iRESPONSIBILITIES:-Diagnose and resolve issues related to technical difficulties with hardware, software, and the network.-Monitor daily IT operations and respond to any alerts.-Install and configure new servers, workstations, and other IT equipment.-Communicate plan, progress, and issues in a timely manner.-Keep detailed ticket notes throughout the lifecycle of the issue.-Develop and maintain technical documentation of systems and network.-Track, prioritize and document requests using an IT support request system.-Actively contribute to ongoing process improvement.-Maintain strict confidentiality.-Performs other duties or special projects as assigned.iQUALIFICATIONS:-Associate degree or higher.-1+ years customer support/help desk experience.-Ability and desire to provide excellent customer service to internal customers.-Strong communication, interpersonal, and analytical skills.-Ability to work independently and in a dynamic environment.-Working knowledge of the following is desirable:-MS Windows operating systems and applications-Active Directory-VMware-Networking fundamentals-Information securityiBENEFITS TO YOU:Billion Automotive offers a competitive benefits package to all full-time employees including health, dental, vision, life, and disability insurance and 401(K) with employer match.i We also offer Paid Time Off (PTO), Paid Holidays, Employee Discounts, an Employee Assistance Program, and opportunities to grow and advance in your career!

Keywords: Iowa State Job Bank, Iowa City , JR IT System Administrator (Iowa City, IA), IT / Software / Systems , Iowa City, Iowa