Certified T-Mobile Advisor

Company: Best Buy
Location: Iowa City
Posted on: May 10, 2022

Job Description:

The Best Buy Certified T-Mobile Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations. This role provides full service and solutions support to customers in the areas of vendor experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.Key ResponsibilitiesDrives a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Processes sales transactions including online and in-person orders.Achieves team and individual goals while enabling an excellent customer shopping experience.Applies a high level of product knowledge and expertise through ongoing learning and certifications.Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.Engages with customers for consultations whether it be in-store, over the phone, or chat options online.Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.Maintains assigned department's merchandising and readiness to serve customers.Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.Coaches and trains coworkers on new vendor technology and services.Basic QualificationsAbility to work successfully as part of a teamPreferred QualificationsPrior experience serving as a specialist in premium, luxury, or complex technology solutions1 year of experience working with consumer electronics

Keywords: Best Buy, Iowa City , Certified T-Mobile Advisor, IT / Software / Systems , Iowa City, Iowa