Technical Support Representative - Cedar Rapids, IA
Company: NRTC
Location: Iowa City
Posted on: February 25, 2021
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Job Description:
Technical Support RepresentativePosition Overview:Provide
world-class customer support for NRTC Managed Services' ISP
partners within a 24x7x365 environment. Answer inbound calls, chats
and emails in a professional manner that adheres to company and
departmental policies. Assist customers in diagnosing and resolving
voice, data, video and connectivity issues and answer questions
that ensure an optimal customer experience.Primary
Responsibilities:* Answer inbound technical support phone calls,
chats and emails related to NRTC Managed Services' ISP partner*
Consult with customers and provide additional solution in the form
of up-selling NRTC Managed Services' products and services*
Troubleshoot voice, data, video and connection issues for
customers* Identify, troubleshoot and assist customers with voice,
data, video and connection issues* Answer customer service related
questions* Track and record each phone call and provide a detailed
description of the call* Provide backup assistance for other
Technical Support Representatives* Perform Other
DutiesQualificationsKnowledge, Skills, and Abilities * Excellent
interpersonal/customer service skills* Excellent communication
skills* Strong computer knowledge background* Individual must be
comfortable and enjoy being on the phone* Team player* Work well
under pressure Minimum Education And Experience* High School
Diploma required* College coursework in a computer related field a
plus* Prior experience in a customer service atmosphere a plus*
Physical Demands* Individual must be comfortable sitting for long
periods of time$12.00-$16.00/hourPowered by JazzHR1cTlAWtkov
Keywords: NRTC, Iowa City , Technical Support Representative - Cedar Rapids, IA, IT / Software / Systems , Iowa City, Iowa
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