Human Resources Specialist
Company: MCI Careers
Location: Iowa City
Posted on: July 28, 2022
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Job Description:
POSITION OVERVIEW:
HUMAN RESOURCE SPECIALIST
Our team is looking for an experienced human resource specialist to
support internal HR functions with a special focus on recruitment
activities. In this role, you will work with the Talent Acquisition
team and operations to coordinate recruiting and hiring functions
while providing general HR support. Candidates for this role should
be charismatic public speakers, friendly, creative, highly
reliable, and possess a strong work ethic. Experience in call
center operations or client services is preferred.
This is a full-time, local, on-site position and requires employees
to report to work at one of our locations. We offer bonuses
opportunities, comprehensive medical, dental and vision benefits,
paid vacation and holidays, and contests incentives.
To be considered for this role, you must complete a full
application on our company careers page, including all screening
questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE DO?
This role will partner with team leaders to implement and execute
HR strategies focused on employee training, organizational
effectiveness, workforce planning, and employee engagement. In
addition, they will own programs that run across a broad spectrum
of HR processes. To be successful in this role, you must understand
business priorities and translate them into the most value-added
work. We are looking for HR professionals with the ability to
identify problems and to drive solutions.
Essential Duties
General HR support, in partnership with operations
Ensure timely and accurate entries to the HRIS databases
Coordinate recruitment activities
Prepare and submit job reacquisition requests
Communicate with staff and provide instructions and guidance
regarding policies and practices such as payroll, compliance
issues, and employment inquiries
Understand business goals and recommend effective HR strategies
Monitor employee engagement with a "hands-on" approach that may
include remote interactions
Adapt to the complex and rapidly changing work environment by
responding to the macro-economic environment and fiscal
policies
Passion for innovative HR solutions and process improvement
Drive effective employee relations, retention and reward
programs
Comfort with high volume workload
Manage multiple priorities
Excellent organizational and interpersonal skills
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
Must exhibit good business judgment and acumen by being both
confident and flexible in their views. Candidates should possess
fun and enthusiastic disposition and be capable of teaching and
motivating a wide range of personalities and learning styles.
2+ years of experience as an HR Specialist or recruiting
positions
Some Undergraduate level education in Human Resources
Exceptional interpersonal & communication skills
Working knowledge of Microsoft Office including Outlook, Excel,
Word & PowerPoint
Understanding of training tools and techniques
Possess effective conflict resolution skills
Possess time management, planning, organizational and multi-tasking
skills
Excellent presentation skills (oral and written)
Ability to work in a professional but fast-paced environment
Excellent planning, management, and coordination skills, and the
ability to work with a variety of learning styles
Address knowledge, expertise, and performance gaps with
constructive feedback
Comfortable with providing and accepting critical feedback.
Capable of prioritizing and organizing work efficiently to meet
deadlines
PREFERRED QUALIFICATIONS:
Military, local, state or federal government experience is a
plus
Experience working in a contact center environment is a plus
Graduation from an accredited two-year or four-year college or
university is a plus
SHRM-SCP or similar certification is a plus
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV s, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Work-at-Home Opportunities
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, .
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa s Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI s subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires, and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70)..... click apply
for full job details
Keywords: MCI Careers, Iowa City , Human Resources Specialist, Human Resources , Iowa City, Iowa
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