IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

CUSTOMER SERVICE REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: Iowa City
Posted on: August 10, 2019

Job Description:

CUSTOMER SERVICE PROFESSIONALStart a career and grow with our growing team! We need Customer Service Representatives to improve the customers experience and support the sales process. Learn the latest customer service techniques and technology, efficiently answering inbound calls and resolving customer inquiries. Represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.POSITION RESPONSIBILITIESWHAT DOES A CUSTOMER SERVICE PROFESSIONAL DO?Improve customer satisfaction and quickly resolve residential and business customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction.Our Customer Service Professionals are responsible for the following:

  • Provide resolutions and support customers based on their needs
  • Improve customer service and product knowledge daily
  • Appropriately escalate customer dissatisfaction with managers
  • Become a brand ambassador, professionally representing clients
  • Resolve initial interactions with effective call handling
  • Learn our technology and systems, recording interactionsAs a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners.CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Service Professional Qualifications Include:
    • Highly reliable, willing to learn and aquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars.All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.TOTAL REWARDS BREAKDOWN
      • Competitive Starting Compensation
      • Weekly Bonus Opportunity
      • Weekly Pay Cycles
      • Paid Time-Off
      • Daily, Week, and Quarterly Recognition
      • Paid Holidays
      • Daily Contest Payouts
      • Company Debit Card (With Daily Cash Uploads)
      • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
      • Regular Raises and Career Progression
      • Flexible Scheduling Options
      • Employee Discount Program
      • Advancement Opportunity and Ongoing Training
      • Fun, Engaging Work Environment
      • Cash and Prize Incentives
      • Modern Work Environment
      • Casual Dress Code
      • And More... Associated topics: agent, call center representative, customer care associate, platform support, rep, representante de servicio al cliente, service, service agent, service representative, tsr Associated topics: agent, call center representative, customer care associate, platform support, rep, representante de servicio al cliente, service, service agent, service representative, tsr Associated topics: agent, call center representative, customer care associate, platform support, rep, representante de servicio al cliente, service, service agent, service representative, tsr Associated topics: agent, call center representative, customer care associate, platform support, rep, representante de servicio al cliente, service, service agent, service representative, tsr

Keywords: Mass Markets, Iowa City , CUSTOMER SERVICE REPRESENTATIVE - Entry-Level, Hospitality & Tourism , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Independent Contractor Customer Service Agents
Description: Independent Contractor Customer Service Agents Position Type: Temporary Independent Contract with possibility for longer term. Compensation: Hourly base plus per minute comp, up to 10.00 per hour Start (more...)
Company: mommy jobs on line
Location: Waterloo
Posted on: 08/25/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Waterloo
Posted on: 08/25/2019

Valet - Guest Service Associate
Description: Job Title: Valet / Guest Service AssociateDepartment: Various Account SitesReports to: Directly: Assistant Account Manager or Account ManagerPosition Summary: The primary purpose of this position is to (more...)
Company: Parking Management Company
Location: Iowa City
Posted on: 08/25/2019


Class A Flatbed/Delivery Driver
Description: br br ALERT ALERT ALERT AWESOME DRIVER JOB OPPORTUNITY HERE
Company: ProDrivers
Location: Moline
Posted on: 08/25/2019

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 08/25/2019

92G Food Service Specialist
Description: 92G Food Service SpecialistJob ID: Job Views: 10Location: WATERLOO, Iowa, United StatesZIP Code: 50703Job Category: Supply and LogisticsPosted: 08.16.2019Age Requirements: Must be between the ages of (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 08/25/2019

Cook
Description: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer.
Company: Taco Bell - Border Foods
Location: Moline
Posted on: 08/25/2019

Inbound Customer Service (Remote)
Description: Inbound Customer Service Remote We 039 re looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Iowa City
Posted on: 08/25/2019

Bilingual Customer Service - Hurricane Relief
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Cedar Rapids
Posted on: 08/25/2019

Executive Housekeeper
Description: ul li Schedules room and cleaning assignments to ensure proper coverage li Inspects all assigned suites and public areas to ensure furnishings, equipment, linens, etc. are clean
Company: Homewood Suites by Hilton Cedar Rapids - North
Location: Cedar Rapids
Posted on: 08/23/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds