IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

CUSTOMER SERVICE REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: Iowa City
Posted on: August 9, 2019

Job Description:

CUSTOMER SERVICE PROFESSIONALStart a career and grow with our growing team! We need Customer Service Representatives to improve the customers experience and support the sales process. Learn the latest customer service techniques and technology, efficiently answering inbound calls and resolving customer inquiries. Represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.POSITION RESPONSIBILITIESWHAT DOES A CUSTOMER SERVICE PROFESSIONAL DO?Improve customer satisfaction and quickly resolve residential and business customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction.Our Customer Service Professionals are responsible for the following:

  • Provide resolutions and support customers based on their needs
  • Improve customer service and product knowledge daily
  • Appropriately escalate customer dissatisfaction with managers
  • Become a brand ambassador, professionally representing clients
  • Resolve initial interactions with effective call handling
  • Learn our technology and systems, recording interactionsAs a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners.CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Service Professional Qualifications Include:
    • Highly reliable, willing to learn and aquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars.All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.TOTAL REWARDS BREAKDOWN
      • Competitive Starting Compensation
      • Weekly Bonus Opportunity
      • Weekly Pay Cycles
      • Paid Time-Off
      • Daily, Week, and Quarterly Recognition
      • Paid Holidays
      • Daily Contest Payouts
      • Company Debit Card (With Daily Cash Uploads)
      • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
      • Regular Raises and Career Progression
      • Flexible Scheduling Options
      • Employee Discount Program
      • Advancement Opportunity and Ongoing Training
      • Fun, Engaging Work Environment
      • Cash and Prize Incentives
      • Modern Work Environment
      • Casual Dress Code
      • And More... Associated topics: call center representative, clerk, customer care specialist, product support, representante de servicio al cliente, service, service representative, system support, technical support, telephone Associated topics: call center representative, clerk, customer care specialist, product support, representante de servicio al cliente, service, service representative, system support, technical support, telephone Associated topics: call center representative, clerk, customer care specialist, product support, representante de servicio al cliente, service, service representative, system support, technical support, telephone

Keywords: Mass Markets, Iowa City , CUSTOMER SERVICE REPRESENTATIVE - Entry-Level, Hospitality & Tourism , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Bilingual Customer Service - Hurricane Relief
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Cedar Rapids
Posted on: 08/25/2019

92G Food Service Specialist
Description: 92G Food Service SpecialistJob ID: Job Views: 10Location: WATERLOO, Iowa, United StatesZIP Code: 50703Job Category: Supply and LogisticsPosted: 08.16.2019Age Requirements: Must be between the ages of (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 08/25/2019

Inbound Customer Service (Remote)
Description: Inbound Customer Service Remote We 039 re looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Iowa City
Posted on: 08/25/2019


92G Food Service Specialist
Description: 92G Food Service Specialist br br Job ID: 1094832 br br Job Views: 10 br br Location: WATERLOO, Iowa, United States br br ZIP Code: 50703 br br Job Category: Supply and Logistics (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 08/25/2019

Customer Service
Description: Nation 039 s Premiere Health Programs Company is looking for leaders. Customer service skills preferred, but no
Company: AmeriplanUSA
Location: Waterloo
Posted on: 08/25/2019

customer service-work from home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: Davenport
Posted on: 08/25/2019

Event Set-Up - Coralville Marriott Hotel & Conference Center - (19115204)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, inc.
Location: Iowa City
Posted on: 08/25/2019

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 08/25/2019

ENTRY LEVEL CUSTOMER SERVICE - WEEKLY BONUSES
Description: CUSTOMER SERVICE PROFESSIONALStart a career and grow with our growing team We need Customer Service Representatives to improve the customers experience and support the sales process. Learn the latest (more...)
Company: Mass Markets
Location: Iowa City
Posted on: 08/25/2019

Customer Service Positions
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented,
Company: Career Division
Location: Cedar Rapids
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds