IowaCityRecruiter Since 2001
the smart solution for Iowa City jobs

Inbound Customer Service

Company: Mediacom
Location: Iowa City
Posted on: February 19, 2021

Job Description:

Training Class begins March 29, 2021!!Start a lasting career with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!GENERAL RESPONSIBILITIES:Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.SPECIFIC RESPONSIBILITIES: Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. Apply Retention Department's mission statement to sell Mediacom's service when possible. Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. Use the Mediacom resources to sell against the competition and explain our competitive edge. Build customer loyalty by providing legendary customer service. Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. Educate customers in the use of installed products, service offerings, billing, charges, and product features. Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service, pricing and technical problems for customers by asking questions. Meets retention goals set by Company/department. May assist in the training of new Representatives through on-the-job training program. Other duties as assigned.PREFERRED EXPERIENCE/SKILLS: High School Diploma or equivalent required. 2+ years customer service experience required, sales experience preferred. Customer-oriented mentality. Ability to operate a computer. Effective listening skills with high level of empathy. Effective verbal communication skills, including grammar and tone. Strong ability to ask relevant questions to identify customer needs/concerns. Ability to remain calm and confident while managing confrontation and rejection. Self-motivator - upbeat and with a high energy level. Strong work ethic; team-oriented attitude.

Keywords: Mediacom, Iowa City , Inbound Customer Service, Hospitality & Tourism , Iowa City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Rep
Description: Training Class begins March 29, 2021 br br Start a lasting career with Mediacom and get a 1,000 sign-on bonus Mediacom provides a full array of benefits with employee discounts on cable, internet (more...)
Company: Mediacom
Location: Central City
Posted on: 02/25/2021

Cook no late nights!.
Description: Overview: Are you looking for an opportunity to work in your community that allows you to build relationships and make a difference Our Highland Ridge community is seeking a Full time Cook to join their (more...)
Company: Presbyterian Homes & Services
Location: Williamsburg
Posted on: 02/25/2021

Cashier
Description: Job DescriptionPosition Purpose:Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Marion
Posted on: 02/25/2021


Delivery Driver / Courier - Start Delivering Today
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Evansdale
Posted on: 02/25/2021

Inbound Customer Service
Description: Training Class begins March 29, 2021 br br Start a lasting career with Mediacom and get a 1,000 sign-on bonus Mediacom provides a full array of benefits with employee discounts on cable, internet (more...)
Company: Mediacom
Location: Atkins
Posted on: 02/25/2021

Customer Service Associate
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Garrison
Posted on: 02/25/2021

Seasonal Retail Associate
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Cedar Rapids
Posted on: 02/25/2021

Inbound Customer Service
Description: Training Class begins March 29, 2021 br br Start a lasting career with Mediacom and get a 1,000 sign-on bonus Mediacom provides a full array of benefits with employee discounts on cable, internet (more...)
Company: Mediacom
Location: Hiawatha
Posted on: 02/25/2021

Seasonal Retail Associate
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Solon
Posted on: 02/25/2021

Customer Service Rep
Description: Training Class begins March 29, 2021 br br Start a lasting career with Mediacom and get a 1,000 sign-on bonus Mediacom provides a full array of benefits with employee discounts on cable, internet (more...)
Company: Mediacom
Location: Marengo
Posted on: 02/25/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Iowa City RSS job feeds