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CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)

Company: Mass Markets
Location: Iowa City
Posted on: March 26, 2020

Job Description:

POSITION OVERVIEWGrow your skillsets or start a career with our rapidly expanding team. As a Customer Service Representative (CSR) you will handle inbound phone interactions with residential and business customers. You will manage the customer experience, educating and upselling customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options with multiple shifts and scheduling options to choose from.?We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. Full-Time team members are also eligible for an employee stock contract after one year.?This position is located in Iowa City, IA 52240.?SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. Apply sooner than later, the best shifts go quick.?SHIFT TYPES AVAILABLEFull-Time Day Shift? Part-Time Day Shift? Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning)? Part-Time Evening Shift? Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days)? Full-Time Every Other Day? Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off? Part-Time, 2 Days On, 2 Days Off? And More...?POSITION RESPONSIBILITIESWHAT DOES A CUSTOMER CARE REPRESENTATIVE DO??You are responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. Each week, you will interact with hundreds of customers across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.??Our entry-level Customer Service Representatives are responsible for the following tasks:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the?products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling??CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT??Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.? Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.?You will?learn to?be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. ??Other Customer Service Representative Qualifications Include:
    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of agePrevious experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.?COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.? Our people are not just employees; they are our most important resource!? Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus.?Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.?Employees earn generous paid time off as well as paid holiday?s and paid training opportunities.?Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV?s, trips, tickets, and even cars.?All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.??Optional Roth IRA retirement accounts, Term Life Insurance?and Whole Life Insurance plans are available to all employees each open enrollment period.??Total Rewards BreakdownCompetitive Starting Compensation? Weekly Bonus Opportunity? Daily Contest PayoutsWeekly Pay Cycles? Paid Time-Off? Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From? Growing Company with Fortune 50 Clients? Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition? Company Debit Card (With Daily Cash Uploads)? Paid HolidaysRetirement IRA Options? Guaranteed Issue Term Life Insurance? Whole Life Insurance Investment OptionsRegular Raises and Career Progression? Flexible Scheduling Options? Employee Development and Advancement ProgramsEmployee Discount Program? Fun, Engaging Work Environment? Cash and Prize IncentivesModern Work Environment? Casual Dress Code? Relocation Potential?ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.?Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,?creed, religion,?sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental?disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.?ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.?

Keywords: Mass Markets, Iowa City , CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time), Hospitality & Tourism , Iowa City, Iowa

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