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Pharmacy Customer Support Specialist

Company: divvyDOSE
Location: Iowa City
Posted on: September 10, 2019

Job Description:

Company Description

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service. We're looking for top-tier talent to support our mission.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated people who focus on health and wellness (and if we're being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.

We are excited to announce the opening of our new Pharmacy Support Service office in Iowa City and are looking for employees who are obsessed with providing top-notch service to our customers!


Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

Typical Day:

  • Enter data quickly and accurately in multiple systems
  • Communicate with doctor offices, pharmacies, and our customers to ensure superior customer service
  • Meet metrics daily based on team and business needs
  • Maintain updated customer records with strong attention to detail and compliance with HIPAA standards
  • Ability to multi-task, prioritize, and manage time effectively
  • Other duties as assigned


    Our ideal candidate IS:

    • A cultural add (not a 'fit') and excels in a fast-paced, dynamic, rapidly changing organization
    • Flexible and proactive to meet varied patient needs
    • Self-motivated and able to work independently
    • Dedicated to excellence and quality
    • Able to add, subtract, multiply, and divide in all units of measure; this may include using whole numbers, common fractions, and decimals and being able to compute rate, ratio, and percent
    • Experience collaborating with other healthcare professionals

      Our ideal candidate HAS:

      • Strong computer and typing skills -- Proficient in MS Office suite (Word, Excel, Outlook, etc.)
      • Ability to solve problems and communicate issues clearly.
      • Strong attention to detail and accuracy.
      • Passion to help people and enrich their lives.

        Required Education, Experience, Certification, Licenses:

        • Required: High School Degree (or high school equivalent)
        • Preferred: Bachelor's Degree (or higher)
        • Nationally Certified Pharmacy Technician and maintain a current license (or willingness to obtain such certification, through PTCB or ExCPT)

          Additional Requirements:

          • Must be legally eligible to work in the United States.
          • Employment is contingent upon successful completion of a drug screening and background check.
          • Valid Driver's License and reliable transportation to work.
          • Can play the accordion. Just kidding, that's optional.


            In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.


            Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.


            For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

            SOCIAL EVENTS

            In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.

Keywords: divvyDOSE, Iowa City , Pharmacy Customer Support Specialist, Healthcare , Iowa City, Iowa

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