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Assistant Nurse Manager - Ophthalmology

Company: The University of Iowa
Location: Iowa City
Posted on: May 25, 2023

Job Description:

The University of Iowa Hospitals & Clinics, Ophthalmology clinic is seeking an Assistant Nurse Manager to manage direct care nursing functions and to assure health services, medical care, and evidence-based practices are delivered effectively and efficiently. The Assistant Nurse Manager interfaces with administrative and clinical nursing staff to provide leadership in improving and maintaining the delivery of care processes for the Ophthalmology clinic and its representative patient populations. Positions in this job family will have direct patient care responsibilities in addition to the leadership component of the role. Specifically, the Assistant Nurse Manager will focus their efforts on planning, organizing, directing, evaluating, and improving health care operations, and relevant clinical education and research programs.

Position Responsibilities

Human Resources Management:
--- Makes effective and timely recommendations in matters of hiring, promotion, transfer, and disciplinary action(s).
--- Makes appropriate hiring decisions.

Staff Development
--- Develops and manages the talents, strengths, and behaviors of each individual in a diverse work group and provides each employee with the opportunity to contribute to the goals of the unit in collaboration with Clinic Manager, Clinical Leadership Team and Ambulatory
--- Coaches staff to participate in team decision-making and actively seek participation from assigned staff on decision-making and customer service improvement activities.
--- Provides staff incentives/rewards for contributions towards achievement of service excellence.
Performance Management
--- Completes staff evaluations, for assigned staff, on time with written, solid justification.
--- Assures staff members are compliant with competencies, policies, procedures, and regulations.
--- Assures performance expectations are clearly understood.
--- Holds staff accountable to meet or exceed patient needs/expectations as well as maintain standards of collaboration and respect withing and among multidisciplinary teams.
Employee Labor Relations
--- Understands and applies appropriately the provisions in the union contracts.
--- Creates an atmosphere which provides for effective recruitment and retention of qualified staff.
--- Reviews performance data, recognize trends, and take appropriate follow-up with team members.
--- Demonstrates knowledge of University or Iowa policies and federal laws regarding leave and accommodation processes.
--- Ensures that all employees are treated with respect and in a manner consistent with University policies related to equal employment opportunity and diversity.
--- Encourages staff/employees to meet or exceed customer needs and expectation by providing detailed job responsibilities.
Financial Management:
--- Actively helps manage operating expenses by monitoring the unit/clinic's operating budget.
--- Reviews financial reports and provide insights into budget variances to Clinic Leadership Team.
--- Recommends budget ideas, resources, and cost containment strategies through participation in the development of the unit operating budget, reviewing staffing plan, reviewing service contracts, planning for new supply costs, etc.
--- Assists the Clinic Leadership Team in developing a staffing plan and is open to creativity in staff scheduling/flexibility.
--- Assures that fiscally goals are clearly understood by staff and that objectives are met.
--- Motivates staff to high performance by exercising strong stewardship of university resources.

Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction:
--- Provides clinical leadership of nursing scope of care/practice for patient care to ensure optimal patient outcomes.
--- Collaborates with Clinic Leadership Team and UIHC Ambulatory Leadership to identify Quality Management and patient satisfaction opportunities for improvement.
--- Incorporates the principles of Service Excellence to ensure positive patient/customer relations.
--- Implements and maintains standards and quality plans.
--- Identifies inefficiencies in current practice/processes, demonstrates tolerance for change and develops a means to enhance the process.
--- Consistently makes sound judgments after gathering factual, objective information.
--- Creates and maintains a workplace of choice which motivates employees to work at optimal efficiency; encourages staff to regularly establish goals and objectives toward career development.
--- Engages staff in meeting plan goals.
--- Ensures the clinical area is survey ready; staff education/competencies; policies/procedures are maintained.

Patient Care/Service Delivery:
--- Supervises and provides care delivery and assists in coordinating patient care teams to maximize customer service and continuity of care.
--- Develops flexible staffing and reallocating priorities to ensure optimal patient care, with assistance from Clinical Leadership as needed to ensure adequate staffing and manage labor expenses.
--- Serves as a resource for patient care problems.
--- Serves as a role model for staff by demonstrating clinical expertise when providing direct patient care.
--- Performs direct patient care duties as needed, specifically as part of the nursing staffing model in the Ophthalmology clinic.
--- Collaborates and develops effective interpersonal relationships with nursing staff, medical staff, interdisciplinary teams, and other hospital departments.

Planning and Goal Management:
--- Collaborates with Clinic Leadership Team and UIHC Ambulatory Leadership to develop and implement clinic or division strategic plans.
--- Uses customer feedback in planning and providing service.
--- Is self-directed in using time.
Communication/Collaboration Relationships:
--- Communicates with physicians, staff, and other health care providers on a regular basis to promote effective and efficient operations within the clinic.
--- Communicates with patients, families, and staff to address and resolve issues.
--- Utilizes human resources data and budgetary information to formulate recommendation to Clinic Leadership Team and UIHC Ambulatory Leadership.
--- Builds and sustains relationships, resolves conflict, handles negotiation effectively, and develops collaborative working relationships.
--- Seeks out and is receptive to feedback from co-workers at all levels for the purpose of growth in the role.
--- Incorporates the principles of Service Leadership to ensure positive patient/customer relations.
--- Adheres to UIHC policies regarding personal conduct, including: follows established leadership, remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance, attendance and punctuality.
Education Programs:
--- Provides evaluative feedback for staff members and health care students.
--- Coaches the staff in implementation of standards of care, professional development, promotes staff specialty & clinical certifications, adherence to the standards of regulatory bodies (i.e., The Joint Commission, OSHA, and other regulatory bodies as appropriate)
--- Educates and mentors staff in the management of complex patient care issues.
--- Actively works with clinical instructors/educators to facilitate clinical education experiences for staff and students.
--- Invests in own continuous learning and skill enhancement.

Research Administration:
--- Supports unit/clinic evidence-based practice (EBP) research initiatives by facilitating the incorporation of quality management and evidence-based practices in nursing care.
--- Supports changes in nursing care using evidence-based practice (EBP).

Job Family Technical Competencies:
--- Budgeting - Knowledge of, and ability to apply, policies and practices for planning and administering a budget.
--- Clinical Service/Department Operations Management - Knowledge of and ability to manage effective and smooth operations in a clinical service or department by utilizing various management principles and techniques.
--- Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately and reach productive decisions.
--- Healthcare Regulatory Environment - Knowledge and understanding of legislation and regulatory bodies affecting healthcare and clinical research practices.
--- Performance Management - Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Percent of Time: 100%
Schedule: 40 hours per week, Day Shifts, Monday-Friday
Location: Ophthalmology Clinic - UIHC
Rotations: Must be flexible to meet unit needs

Benefits Highlights:
--- Regular salaried position located in Iowa City, Iowa
--- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
--- For more information about Why Iowa?, click here

Education/Licensure Requirements

--- Bachelor's degree in Nursing
--- Current license to practice nursing in Iowa or ability to obtain an Iowa license by date of hire is required

Experience Requirements
--- Minimum 1-3 years of relevant experience implementing clinical practice/practice in a healthcare setting.
--- Minimum 1-3 years of demonstrated skills in management and/or supervision of people and/or projects requiring significant teamwork, collaboration, and leadership.
--- Ability to work effectively with interdisciplinary teams by demonstrating excellent interpersonal and team leadership skills.
--- Excellent written and verbal communication skills to serve as a liaison and to collaborate with physicians, staff, patients, and other customers.
--- Exceptional problem-solving skills, decision making and critical thinking skills.
--- Demonstrates effective teaching skills for staff and patient education.
--- Proficiency with computer software applications (such as Microsoft programs).
--- Demonstrates time management, organization of workload, delegation, attention to detail, and thoroughness.
--- Established skills for leading change and implementation of evidence-based practice.
--- Demonstrated job-related experience with and/or commitment to diversity in the work/academic environment.

Desired Qualifications
--- Experience in an ophthalmic clinic setting in the past 5 years
--- Experience in ambulatory care setting in the past 5 years
--- Experience working in an academic medical center.
--- Demonstrated skills in effective communication, collective bargaining, and time management
--- Relevant expertise and knowledge for coaching and mentoring team members to reach their highest potential.
--- Knowledge of UI and UIHC policies, procedures, protocols, and regulations.
--- Experience with development and implementation of evidence-based practice (EBP) standards.
--- Membership/involvement in professional organizations.
--- Professional certification in relevant nursing role or specialty through a nationally recognized professional nursing certification body. If not currently certified (professional certification), expectation is to achieve when employee is eligible to sit for the exam.
--- Master's degree in Nursing

Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
--- Resume
--- Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact

Keywords: The University of Iowa, Iowa City , Assistant Nurse Manager - Ophthalmology, Healthcare , Iowa City, Iowa

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