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Pharmacy Manager, Informatics and Business Intelligence

Company: The University of Iowa
Location: Iowa City
Posted on: March 15, 2023

Job Description:

Pharmacy Manager, Informatics and Business Intelligence The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking a full-time Pharmacy Informatics Manager to join our team. The Pharmacy Informatics Manager is an expert in the use of technology to optimize medication care delivery processes, improve patient safety, and effectively communicate patient care activity. The manager will provide oversight to the pharmacy informatics team, coordinate and work closely with managers on projects in their areas involving information systems and data, and have an integral relationship with the hospitals information systems team (HCIS). - Responsibilities include: development and coordination of Epic Willow, Epic Willow Ambulatory, and Epic Inventory; consultation on other Epic clinical applications that utilize medications; consultation on projects that involve and/or are related to information systems; attend regular meetings with the HCIS teams involved with Epic applications; be the primary pharmacy contact for other Epic project directors; continue to develop progressive pharmacy services within the informatics infrastructure; communicate available tools and services within the information system to all pharmacy staff; staff development with an active teaching role related to informatics; precept residents and students; and participate on multidisciplinary committees. This position will collaborate with pharmacy leadership and staff, all clinical departments, and EHR project teams to promote a safe, optimal and cost-effective medication use system. The pharmacy informatics manager will also hold the position within HCIS as the Application Coordinator for the Epic Willow, Epic Willow Ambulatory, and Epic Inventory applications. These activities require effective communication, organizational skills, personnel supervision, data management and reporting, process evaluation and improvement, and staff development/training. A considerable amount of innovation, independence, creativity, and flexibility are required in the decision making and problem solving process. Candidate will have a thorough understanding of changing health care systems in order to assist the department in managing the drug use process through the continuum of patient care which includes acute care, ambulatory care, and various alternate sites of care in an integral health system. - Duties to include: Pharmaceutical Care Operations Assists in the planning of the delivery and improvement of services, programs and personnel related to informatics and business intelligence. Assigns tasks to team members and monitors individual and team progress. Provides technical consultation, guidance and oversight for pharmacy operations. Creates an environment that encourages high performance and teamwork. Work with members of the pharmacy team and other departments to implement systems for patient care. Coordinates website development and creation of sites to use internally for communication. Assist with answering help desk tickets and phone calls. Identify, track, and communicate project issues and resolution paths as appropriate. Ensuring steps are taken as necessary to assure timely resolution. Coordinate with other project managers and management staff to plan and schedule projects and mitigate project resource conflicts and constraints. Review SU's, release notes per upgrade, and participate in upgrade planning/testing for all pharmacy information and automation systems. Work with interface team where application requires an interface, coordinate with interface team the planning of application and integrated testing required for go live. Work with nursing and information systems regarding smart pump implementation and management. Coordinate smart pump medication library deployment activities. Supports continuity of care systems across acute, ambulatory, and other practice sites. Manage data reporting and information related to medication safety. Manage data reporting and assist with ensuring data is presented in a manner that can assist with decision making. Prepare work plans, identifying steps involved, resources required and parties who should be involved both within and outside the department. - Consult and provide coordination regarding automation, such as automated dispensing cabinets, robotics, IV pumps, etc. Education Work with informatics team and HCIS resources to establish educational information related to system upgrades or process changes for department staff. Provide overviews related to upgrades and/or other changes to the pharmacy computer systems to Department of Pharmacy. Develop understanding and provide education as needed related to other technology used within department. Serve as a preceptor for pharmacy students and residents. Provide didactic education at College of Pharmacy as needed and appropriate. Create synergy between practice initiatives and PharmD students and resident rotations. Communicate new services or procedures to pharmacy staff and others who may be affected. Health Care System Improvement Evaluate problems/concerns identified by staff in collaboration with leadership team and informatics team to create a safe and effective solution. Work with members of healthcare informatics, including HCIS and nursing, to improve electronic health record. Participate in the development and monitoring of pharmacy practice standards for the department of pharmacy. Participate in the planning and implementation of new programs and services. Evaluate and analyze projects, develop project specifications and create and implement project plans to successfully meets goals and objectives. Maintain a strong knowledge of Epic documentation materials and serve as a resource for application development. Plan, implement, and evaluate new clinical and technical processes including multi-disciplinary groups for program/service. Provide oversight for Epic pharmacy systems and be a consultant for University of Iowa Health Care Community Connect programs. Compliance and Regulatory Management Assist with utilizing the computer system to help ensure compliance with regulatory standards. Monitoring of data to ensure accuracy. - Assist in development of new processes and standards for monitoring of medication therapies. Serve as consultant on medication safety and serve on standing committees as needed. Provide consultation on department medication safety initiatives and work with team to implement hospital-wide safety initiatives. Help to ensure compliance with accreditation standards and with federal, state, and local regulations related to medication safety. Upon request, review provided reports for medication errors, adverse drug events, ineffective service, or other problem identification. Analyze and work with area team to implement quality improvement measure for improving organizational performance. - Human Resource Management Hires, develops, and manages the performance of staff. Coordinate and lead team and staff meetings for assigned areas of responsibility. Assures staff are compliant with UI policies and procedures, laws and regulations. Supervises operational and clinical activities of informatics team. Conducts evaluations on personal performance at the work place and recommends improvement plans. Work with staff on an ongoing basis to improve performance, guiding and coaching staff in solving problems which arise in a day-to-day routine. - Plans resources for the department and discusses process in personnel management. Assures the scheduling of adequate staff in a timely fashion for assigned teams. Monitor the progress of assignments and performance of daily responsibilities for all assigned personnel, coaching and disciplining staff as necessary. Measurement of employee satisfaction and implementation of improvement initiatives. Understand medication billing processes and how they are impacted by the EHR system. Assist with development of mechanisms to monitor charges and other financial data from the EHR systems. Assists with gathering of information on supporting charges or drug utilization. Support implementation of specific department drug use cost avoidance targets with practice teams. TECHNICAL COMPETENCIES Accountability Creates a team environment of accountability and commitment for reaching project goals. Responds to concerns identified by department leadership. Reinforces positive contributions and recommends adjustments for improving outcomes. Documents knowledge that can be transferred to others. - Helps others identify and work through problems that could impede progress. Decision Making and Critical Thinking Assists in assessing risks, benefits and consideration of alternatives. - Recognizes, clarifies, and prioritizes concerns. Identifies, obtains, and organizes relevant data and ideas. Drug Utilization and Review (DUR) / Business Intelligence Helps in business intelligence planning by developing dashboards and monitoring mechanisms. Participates in collecting and evaluating data to identify drug use problems. Keeps current with data systems used to provide data to department leaders related to medication utilization. Effective Communications Communicates well downward, upward, and outward. Adapts documents and presentations for intended audience. - Maintains focus on the topic at hand. Education Requirements: Bachelor of Science degree in Pharmacy or Doctor of Pharmacy degree. Current license or eligibility to be licensed as Pharmacist by Iowa Board of Pharmacy. Experience Requirements: Completion of an ASHP-accredited PGY1/PGY2 Health-System Administration Residency or minimum of five (5) years' experience in a complex health-system pharmacy environment. Alternative residency training will be evaluated as acceptable alternatives based upon experiences. Excellent interpersonal, written and verbal communication skills. Strong interest in informatics and business intelligence. Ability and willingness to act as preceptor Job-related experience with and/or commitment to service excellence is required Job-related experience with and/ or commitment to diversity in the work environment is required. Desired Qualifications: Job-related experience in informatics or operations. Experience in a large, complex academic health system. A Master of Science in Pharmacy or healthcare/management related advanced degree such as an MHA, MPH or MBA or advance informatics degree such as MHSI, is desirable. Experience with automation/technology, human resources management, project management and Epic electronic health record is highly desirable. Board of Pharmacy Specialties certification is highly desirable. Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. - For additional questions, please contact Jenna Lueth at Additional Information

  • Classification Title: Pharmacy Operations Supervisor
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time Compensation Contact Information Equal opportunity/affirmative action employer The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences. Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 . My ProfileCreate and manage profiles for future opportunities.Contact us to learn more about how to qualify for Veteran's Preference.

Keywords: The University of Iowa, Iowa City , Pharmacy Manager, Informatics and Business Intelligence, Healthcare , Iowa City, Iowa

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