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Senior Performance Analytics Manager, Global Planning & Performance

Company: ACT
Location: Iowa City
Posted on: September 13, 2019

Job Description:

OverviewACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.

Learn more about working at ACT at!ResponsibilitiesThe Senior Performance Analytics Manager informs business decisions by leading the quantitative and qualitative data analysis of complex, large volumes of operational data to generate insights and identify opportunities to drive efficiencies across the ACT global test center network. This includes the development and implementation of a global planning and performance vision, strategy and roadmap as an important part of the Channel Management strategy. This position collaborates with key stakeholders in the organization and works with business intelligence tools, models multidimensional datasets and, by utilizing strong leadership and data analysis skills, seeks to provide the highest level of service and efficiency for the business.


Typical work-related activities include:

  • Responsible for requirements gathering, report design/authoring, quality assurance and documenting artifacts related to the report development lifecycle.
  • Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. used to contribute to driving key business decisions and solving complex business problems
  • Perform all phases of report development, including intake from a request queue, transformation or acquisition of data, report creation, and documentation of processes
  • Translate operational channel reporting requests from the business into data requirements, acquire data from multiple sources, and develop reports to satisfy the immediate business need, with effort to anticipate future questions
  • Develop business requirements and process documentation for ad-hoc, on demand, and standard reports
  • Leverage sufficient understanding of the business and strategy to provide recommendations on report design and automation; using best practices to meet business needs
  • Collaborate within a team environment to develop relevant and repeatable policies and procedures for preparing business reports and departmental processes
  • Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future

  • Prepare and deliver business reviews to the senior management team regarding progress and roadblocks


    • Bachelor's degree required, preferably in technology or business with an emphasis in business analytics

    • MBA in marketing or analytics preferred
    • Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired


      • A minimum of 5 years of related experience in Operations, Finance, and/or Data Analytics role proactively evaluating the results of operations, monitoring trends, risks, opportunities, and recommending action.
      • Experience with preparing SAFe Agile reports and dashboards, analyzing trends, and preparing necessary summaries and explanations.

      • Experience leading, managing, and building teams required
      • Experience in the education/research industry preferred
      • Experience working in Lean/Agile environments including organizing work through Scrum preferred

        Knowledge, Skills and Abilities:

        • Ability to extract and report data required
        • Strong analytical ability to interpret and present findings required
        • Working knowledge of Tableau, Oracle Business Intelligence Discoverer, Oracle E-Business Suite, Microsoft Office Suite with advanced skills in Excel, or similar applications.

        • Ability to collaborate and work as part of a team

        • Thorough understanding of business process, logic, and data to solve problems.
        • Ability to effectively communicate and present information to a variety of audiences

        • Strong organizational skills
        • Ability to effectively manage multiple deliverables and to identify and implement process improvements.
        • Ability to manage third-party relationships

Keywords: ACT, Iowa City , Senior Performance Analytics Manager, Global Planning & Performance, Executive , Iowa City, Iowa

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