Hotel General Manager
Company: Kinseth Hospitality Corp
Location: Iowa City
Posted on: May 17, 2019
Kinseth Hospitality Corporation, a growing hotel/restaurant
management company, is searching for a General Manager for our
Element in Iowa City, IA. This property is currently under
SUMMARY As the leader of the business unit, manages all functions
to ensure efficient and profitable operation by performing the
following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Reinforces standards for personnel administration and
performance in compliance with KHC policies/procedures, state,
federal and local laws; standards on service to patrons, room
rates, advertising, publicity, sales goals, credit, food selection
(depending on business unit) and service, and type of patronage to
- Oversees and manages the business unit's overall financial
performance including but not limited to: Revenue Management,
Accounts Payable, Accounts Receivable, Payroll, Cash Handling and
Purchasing and communicates with corporate support staff as
- Develops and manages operating budgets in conjunction with
subordinate managers and Director of Operations.
- Ensures compliance with franchise agreements through regular
inspections of the quality and service programs, franchise required
reports are accurate filed on time, new standards and capital needs
are addressed and the guest relations cases are answered in a
- Monitors the recruitment, hiring, training, development and
orientation of all employees. Oversees employee relations and
provides leadership for all staff members.
- Oversees and ensures compliance on safety training and programs
such as MSDS status, lock out tag out, safety committees,
blood-borne pathogens, prevention, fire/tornado procedures and
- Controls funds, authorizes expenditures, and assists in
planning budgets for departments.
- Oversees and ensures each employee understands and is offered
employee benefits during initial eligibility window or open
- Holds weekly staff meetings to ensure that regular and
consistent communication is taking place. Holds department heads
accountable for revenue and departmental meetings.
- Schedules and oversees the Manager on Duty (MOD) system at the
- Monitors and reports to the Director of Operations changes in
the local market and competitive trends that affect business unit
- Approves purchases of supplies and equipment within KHC
- Inspects guests' rooms, public access areas, and outside
grounds for cleanliness and appearance.
- Answers patrons' complaints and resolves problems quickly to
ensure guest satisfaction.
- Ensures guest satisfaction through excellent customer service,
training and timely follow-up.KHC POLICIES Responsible for
following all KHC policies and procedures as set forth in the KHC
handbook and property specific guidelines/standards. These policies
include dress code, safety and performance standards. Employees
must also maintain a professional image and report to work as
SUPERVISORY RESPONSIBILITIES: Manages 1-10 subordinate supervisors
who supervise a total of 10-250 employees in the Housekeeping
Department, Maintenance Department, Food & Beverage Department,
Front Desk Department, and Sales Departments. Is responsible for
the overall direction, coordination, and evaluation of these units.
Also directly supervises 1-2 non-supervisory employees. Carries out
supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include
interviewing, hiring, and training employees; planning, assigning,
and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
EDUCATION and/or EXPERIENCE: Associates Degree (AA) and three to
four years experience or Bachelor's degree (BA) from four-year
college or university and two years experience; or equivalent
combination of education and experience.
LANGUAGE SKILLS: Ability to read, develop, analyze and interpret
the most complex documents and financial reports. Ability to
respond effectively to the most sensitive inquiries or complaints.
Ability to read and interpret policies & procedures and to provide
guidance on implementation. Ability to read, write and implement
safety programs for employees and guests. The ability to
communicate clearly in person, via telephone and in writing.
MATHEMATICAL SKILLS: Ability to understand, interpret, develop and
manipulate accounting concepts such as budgeting, cost analysis,
financial planning, percentages, turnover, general ledger, accounts
payable, payroll, accounts receivable and purchasing.
REASONING ABILITY: Ability to define problems, collect data,
establish facts, draw valid conclusions, develop solutions and plan
ahead. Ability to interpret an extensive variety of instructions in
mathematical, formula or procedural form and deal with several
CERTIFICATES, LICENSES, REGISTRATIONS: May require franchise
specific certification. Must have valid drivers license and proof
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. All
employees must follow proper safety precautions at all times to
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
use hands to finger, handle, or feel and taste or smell. The
employee is occasionally required to stand; walk; sit; reach with
hands and arms; climb or balance; stoop, kneel, crouch, or crawl;
and . The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception,
and ability to adjust focus.
WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job. All employees must follow proper
safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is
occasionally exposed to outside weather conditions and driving
conditions. The noise level in the work environment is usually
ACCOMODATION: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
CRISIS MANAGEMENT: Must be able to handle a crisis in a calm,
effective manner. This may include upset guests, fire, tornado,
armed robbery and assault, bomb threats and accidents.
Keywords: Kinseth Hospitality Corp, Iowa City , Hotel General Manager, Executive , Iowa City, Iowa
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